Wikipedia, Google, and other sites slowed, if not killed, the SOPA and PIPA legislation with their blackout protest on Wednesday, January 18. The big sites behind the blackout clearly exploited their massive reach and place in people’s daily lives, enabling the protest to grow with amazing speed. Equally important, the sites adeptly employed key strategies for sparking a movement.
Other organizations can mobilize people for their cause by understanding the key strategies of movements and examining how the blackout followed those strategies.
1. Share a Purpose
Having a purpose inspires passion and participation. At the heart of the protest was a belief that the Internet and information should be free. But a purpose doesn’t have to be altruistic. Many Wikipedia or Google users probably acted out of concern they’d lose access to these incredibly convenient resources.
2. Pique Curiosity
Curiosity leads people down the rabbit hole. Many people had probably heard little or nothing about SOPA or PIPA. A new and imminent threat certainly provokes curiosity – and alarm.
3. Direct the Action
Give people a specific and easy way to participate. Read More
Apps Bring Your Timeline to Life
Facebook announced 60 new apps for Timelines this week, and with further extension of the Open Graph, there will be plenty more on the way. Essentially, that means developers will have the opportunity to create the apps they desire and add them to their timelines. With this opportunity, the possibilities are endless. The whole idea of adding apps to Timelines really amplifies the “social factor” of the initial idea.
After years of missteps, Apple finally got the cloud shortly before Steve’s death in 2011. Replacing MobileMe with iCloud brought a slew of new features to IOS devices. In-the-air syncing, iMessage, wireless backups and PC-free operation were great starts to the iCloud service, and I think the following additions will put Apple light years ahead of the competition.
1. Unify Apple IDs. I have a trail of Apple IDs dating back to the early days of the iTunes Music Store. My three or so IDs are tied to specific content that I don’t want to part with. And my iCloud Apple ID is different from my FaceTime ID which is different from my Apple Retail ID. Having the ability for Apple ID veterans to merge these identities would cut down on password headaches and improve the overall Apple experience.
2. Optional auto updates for apps. iOS4 does a great job of removing the digital housekeeping tasks from the end user but I find myself updating apps several times a week. I think there should be a setting to allow users to opt-in for nightly updates when available.
Read More
As another year begins we all find ourselves looking back and looking forward. Or, as we say in Marketing Science – analyzing and predicting.
We would also be the first to point out that predictive modeling relies on the analysis of historic data. Or, in regular-person speak – only by looking back can we look forward.
So, stick with us in our predictions for 2012 because as we focus on the future we will be taking some detours into the past.
Prediction #1
Social media measurement will focus less on ROI and more on brand affinity and purchase decisions.
Legend has it that once upon a time, in a land far, far away websites were once considered an expensive and optional marketing channel. (“This interweb thing is nothing more than a fad.”).
There was also a time when social media was viewed by many as a fad. 2008-2009 saw businesses start to take social media seriously. (“Maybe this Zuckerberg kid is onto something.”).
By 2010 executives wanted to know what their social media marketing spends were doing and social media measurement took off. The listening platform industry was born and several companies offered products that measured how much conversation was there about a brand, what were the key topics of conversation, and what was the sentiment of those conversations.
As social media marketing budgets grew, those same executives wanted to know how their spends were performing. And so 2011 became the year of social media ROI (return on investment). A prior post speaks more to this topic.
As we turn the corner into 2012 we predict that the focus on measuring ROI will lessen as companies stop wondering if social media has value and accept that it is now a fundamental part of the marketing mix. The measurement of social media will evolve into measuring its impact on brand affinity and purchase decisions. Social media will stop being viewed in a silo and seen as part of an end-to-end marketing mix.
Is Pinterest the ‘Next Big Thing’ in Social Media?
Pinterest has been getting a lot of buzz recently. The social network, which is essentially a digital scrapbook that allows users to “pin” things they like across the Internet onto their own personal “boards”, is seeing so much traffic recently that they were launched into the 10th spot in Experian’s list of the most popular social networks. So what is it about the site that is capturing people’s (mostly women’s) attention?
It seems that Pinterest is just the combination in a social network that people have been looking for. Rather than posting long arduous blog posts, or even 140 characters in Twitter, Pinterest allows people to click and go. Find something on the Internet that you want to come back to later, pin it, and move on. It’s quick, easy, and most of all, extremely addictive.
Happy New Year! Our teams are back from holiday time with their families and ready for an exciting year ahead. But before we welcome 2012, we thought it might be fun to look back on some of our favorite stories of 2011. It seemed fitting to pick 11.
Here you have a list of eleven posts from across our offices, spanning topics from customer experience and branding to measurement and mobile. It’s a great overview of trends and technologies that shaped the past year of digital marketing.
We thank you for continuing to read Experience Matters and are looking forward to bringing you another year of timely and compelling points of view.
