http://experiencematters.criticalmass.com/2007/09/14/building-blocks-of-a-successful-digital-experience-part-one/ Great customer experiences and what it takes to pull them off Fri, 04 Jul 2008 20:02:57 +0000 http://wordpress.org/?v=2.5 http://experiencematters.criticalmass.com/2007/09/14/building-blocks-of-a-successful-digital-experience-part-one/#comment-12 Scott L Mon, 15 Oct 2007 13:28:30 +0000 http://10.98.16.51/experience-matters/?p=41#comment-12 Thanks for the insight. I have this conversation with clients on a weekly basis. I love how simple yet effective your house diagram is. It brings clarity to a rather large and complex concept. Most of the time when I explain these elements and and how they work collectively to create a truly successfule experience; the client becomes overwhelmed and loses focus. This will help in a more succinct delivery in the future. Thanks for the insight. I have this conversation with clients on a weekly basis. I love how simple yet effective your house diagram is. It brings clarity to a rather large and complex concept. Most of the time when I explain these elements and and how they work collectively to create a truly successfule experience; the client becomes overwhelmed and loses focus. This will help in a more succinct delivery in the future.

]]> http://experiencematters.criticalmass.com/2007/09/14/building-blocks-of-a-successful-digital-experience-part-one/#comment-11 Scott Langdon Mon, 15 Oct 2007 13:21:51 +0000 http://10.98.16.51/experience-matters/?p=41#comment-11 Love this post. I have this conversation with clients on a weekly basis. I love how simple yet effective your house diagram is. It brings clarity to a rather large and complex concept. Most of the time when I explain these elements and and how they work collectively to create a truly successfule experience; the client becomes overwhelmed and loses focus. This will help in a more succinct delivery in the future. Thanks. Love this post. I have this conversation with clients on a weekly basis. I love how simple yet effective your house diagram is. It brings clarity to a rather large and complex concept. Most of the time when I explain these elements and and how they work collectively to create a truly successfule experience; the client becomes overwhelmed and loses focus. This will help in a more succinct delivery in the future. Thanks.

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