Comments on: What is your Inconvenient Truth? http://experiencematters.criticalmass.com/2007/10/23/your-inconvenient-truth/ Great customer experiences and what it takes to pull them off Sun, 20 Jul 2008 15:42:52 +0000 http://wordpress.org/?v=2.5 By: ABB - Always be briefing … at Experience Matters http://experiencematters.criticalmass.com/2007/10/23/your-inconvenient-truth/#comment-140 ABB - Always be briefing … at Experience Matters Wed, 31 Oct 2007 14:55:54 +0000 http://10.98.16.51/experience-matters/?p=77#comment-140 [...] mentioned our annual planning meeting in my last post. We talked a lot about how we provide insight and we arrived at two [...] […] mentioned our annual planning meeting in my last post. We talked a lot about how we provide insight and we arrived at two […]

]]> By: Dave Robertson http://experiencematters.criticalmass.com/2007/10/23/your-inconvenient-truth/#comment-139 Dave Robertson Sat, 27 Oct 2007 02:40:31 +0000 http://10.98.16.51/experience-matters/?p=77#comment-139 Thanks for all the great feedback. Uwe, you're right about that sense of relief. After using ICA's framework several times, I still find it remarkable the sense of relief that groups feel as they progress towards recognition of their truths. Renee, you've tapped into two key elements that are common to great people and great brands - values and passion. Funny how great brands often carry the names of people, isn't it. Thanks for all the great feedback.

Uwe, you’re right about that sense of relief. After using ICA’s framework several times, I still find it remarkable the sense of relief that groups feel as they progress towards recognition of their truths.

Renee, you’ve tapped into two key elements that are common to great people and great brands - values and passion. Funny how great brands often carry the names of people, isn’t it.

]]> By: Renee Bender http://experiencematters.criticalmass.com/2007/10/23/your-inconvenient-truth/#comment-138 Renee Bender Wed, 24 Oct 2007 18:30:47 +0000 http://10.98.16.51/experience-matters/?p=77#comment-138 Al Gore is a great example of the right way to make a big change but a big part of the take away from his example is also passion. Al Gore is someone who demonstrates absolute passion for a cause and I wonder if his image reinvention is just a happy by-product of him pursuing his vision with this infectious passion. Identifying obstacles and discovering the contradictions are necessary tactics - absolutely - but without vision and passion, meaningful change will never happen. Al Gore is a great example of the right way to make a big change but a big part of the take away from his example is also passion.

Al Gore is someone who demonstrates absolute passion for a cause and I wonder if his image reinvention is just a happy by-product of him pursuing his vision with this infectious passion.

Identifying obstacles and discovering the contradictions are necessary tactics - absolutely - but without vision and passion, meaningful change will never happen.

]]> By: Mike http://experiencematters.criticalmass.com/2007/10/23/your-inconvenient-truth/#comment-137 Mike Wed, 24 Oct 2007 13:46:24 +0000 http://10.98.16.51/experience-matters/?p=77#comment-137 I have many middle of the night revelations or "doorway" moments. I think many of us do...solving the days issues just before the day fades to black. If we would only write those ideas down in the moment perhaps our sleep would be better, our new days brighter with more open doorways and less contradictions. I have many middle of the night revelations or “doorway” moments. I think many of us do…solving the days issues just before the day fades to black. If we would only write those ideas down in the moment perhaps our sleep would be better, our new days brighter with more open doorways and less contradictions.

]]> By: Tupelo http://experiencematters.criticalmass.com/2007/10/23/your-inconvenient-truth/#comment-134 Tupelo Wed, 24 Oct 2007 13:41:00 +0000 http://10.98.16.51/experience-matters/?p=77#comment-134 I have many middle of the night revelations or "doorway" moments. I think many of us do...solving the days issues just before the day fades to black. If we would only write those ideas down in the moment perhaps our sleep would be better, our new days brighter with more open doorways and less contradiction. I have many middle of the night revelations or “doorway” moments. I think many of us do…solving the days issues just before the day fades to black. If we would only write those ideas down in the moment perhaps our sleep would be better, our new days brighter with more open doorways and less contradiction.

]]> By: Uwe Hook http://experiencematters.criticalmass.com/2007/10/23/your-inconvenient-truth/#comment-136 Uwe Hook Tue, 23 Oct 2007 19:06:15 +0000 http://10.98.16.51/experience-matters/?p=77#comment-136 Very insightful post. It's very hard to face your own inconvenient truth but it can be very relieving. Most people need therapists, good companies use facilitated planning. In the end, aren't both the same? Very insightful post. It’s very hard to face your own inconvenient truth but it can be very relieving. Most people need therapists, good companies use facilitated planning. In the end, aren’t both the same?

]]> By: aimee/greeblemonkey http://experiencematters.criticalmass.com/2007/10/23/your-inconvenient-truth/#comment-135 aimee/greeblemonkey Tue, 23 Oct 2007 19:01:11 +0000 http://10.98.16.51/experience-matters/?p=77#comment-135 Awesome post. Awesome post.

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