Check out my latest blog post at Experience Matters called, 4 Essential Tips for Developing Excellent Client Relationships. I’d spent some time thinking about this topic recently and settled on four very simple yet often overlooked ideas that, m…

I think you make some very excellent points and I agree with them, and would add another one, whcih would be, getting to know their employees and what makes them happy. I truly beleive a company is only as good as their employees, and if employees are engaged and happy then the company has a better chance to succeed. If as a supplier, we can help play a part in that, so much the better. What do you think?

We take that to heart even within the organization here. We recently held a summit for one of our departments and invited speakers from outside of CM to come in and kick each day off. Those talks set the tone for our own discussions that followed.

Again, great suggestion. Do you have an example of how this has worked for you or your clients?

“I think there’s just tremendous value in getting out of your business and working on it instead of in it. And to do that, you have to get outside the office. You have to get around other people who have similar types of experiences. I think people get reenergized by that, and I also think they learn from other people’s mistakes and accomplishments, which can save them a lot of money or a lot of time — without having to make the mistakes themselves. So I’m really big on business roundtables.”