Comments on: Office Influentials, Coming To A Workplace Near You http://experiencematters.criticalmass.com/2007/11/09/office-influentials-coming-to-a-workplace-near-you/ Great customer experiences and what it takes to pull them off Tue, 06 Jan 2009 10:57:38 +0000 http://wordpress.org/?v=2.5 By: BruceericatDell http://experiencematters.criticalmass.com/2007/11/09/office-influentials-coming-to-a-workplace-near-you/#comment-595 BruceericatDell Wed, 27 Feb 2008 14:33:09 +0000 http://10.98.16.51/experience-matters/?p=89#comment-595 David: amen, amen, amen. I saw this post awhile ago but am just getting back to it to add some thoughts. Just as Dell has become an active listening company to its customers, we've been doing the same thing on the internal side for our employees. We've been driving the roll-out of employee-focused blogs to Dell's global population to unlock their voices. We're the unseen and silent partners to RichardatDell, Lionel Menchaca (chief blogger of Direct2Dell) and others, but have been doing some pretty interesting things to have employees' voices heard. We are building internal communities that enable posts and comments in native languages (five currently)and are also using the IdeaStorm idea (called Employee Storm internally) with employees to get their ideas implemented across the company. The concept of "super-delegates" or "super-influencers" in the workplace is an interesting one. We're identifying those employees in the org that get it and hoping to influence them to influence others to be part of the conversation. I appreciate your post. BruceericatDell (Internal Blogger/Global Architect) David: amen, amen, amen. I saw this post awhile ago but am just getting back to it to add some thoughts. Just as Dell has become an active listening company to its customers, we’ve been doing the same thing on the internal side for our employees. We’ve been driving the roll-out of employee-focused blogs to Dell’s global population to unlock their voices. We’re the unseen and silent partners to RichardatDell, Lionel Menchaca (chief blogger of Direct2Dell) and others, but have been doing some pretty interesting things to have employees’ voices heard. We are building internal communities that enable posts and comments in native languages (five currently)and are also using the IdeaStorm idea (called Employee Storm internally) with employees to get their ideas implemented across the company.

The concept of “super-delegates” or “super-influencers” in the workplace is an interesting one. We’re identifying those employees in the org that get it and hoping to influence them to influence others to be part of the conversation.

I appreciate your post.

BruceericatDell (Internal Blogger/Global Architect)

]]> By: Super-connectors « Pen.sieve.ity http://experiencematters.criticalmass.com/2007/11/09/office-influentials-coming-to-a-workplace-near-you/#comment-583 Super-connectors « Pen.sieve.ity Wed, 20 Feb 2008 13:22:01 +0000 http://10.98.16.51/experience-matters/?p=89#comment-583 [...] Office Influentials, Coming To A Workplace Near You at Experience Matters [...] […] Office Influentials, Coming To A Workplace Near You at Experience Matters […]

]]> By: mohammed http://experiencematters.criticalmass.com/2007/11/09/office-influentials-coming-to-a-workplace-near-you/#comment-180 mohammed Tue, 27 Nov 2007 06:01:48 +0000 http://10.98.16.51/experience-matters/?p=89#comment-180 in what r the ways we can develop the business by marketing .......... and how will u do marketing to a company which offers u a job ..... means living company....to grow tat compamy in what r the ways we can develop the business by marketing ………. and how will u do marketing to a company which offers u a job ….. means living company….to grow tat compamy

]]> By: Office Influentials at Sowrey.org http://experiencematters.criticalmass.com/2007/11/09/office-influentials-coming-to-a-workplace-near-you/#comment-176 Office Influentials at Sowrey.org Mon, 12 Nov 2007 03:44:23 +0000 http://10.98.16.51/experience-matters/?p=89#comment-176 [...] his most recent post: Office Influentials. You might not think about it, but I’ll lay bets you’ve got these sorts of people in [...] […] his most recent post: Office Influentials. You might not think about it, but I’ll lay bets you’ve got these sorts of people in […]

]]> By: Kim Haynes http://experiencematters.criticalmass.com/2007/11/09/office-influentials-coming-to-a-workplace-near-you/#comment-175 Kim Haynes Sun, 11 Nov 2007 02:51:01 +0000 http://10.98.16.51/experience-matters/?p=89#comment-175 David, Great post and we are definitely seeing this in our office. It's very encouraging to actually put names on our roles and to put names with those roles. Personally, I'm having such a blast being part of social media and networking and find it incredibly fulfilling. Kim David,

Great post and we are definitely seeing this in our office. It’s very encouraging to actually put names on our roles and to put names with those roles. Personally, I’m having such a blast being part of social media and networking and find it incredibly fulfilling.

Kim

]]> By: David Armano http://experiencematters.criticalmass.com/2007/11/09/office-influentials-coming-to-a-workplace-near-you/#comment-178 David Armano Sat, 10 Nov 2007 19:01:11 +0000 http://10.98.16.51/experience-matters/?p=89#comment-178 Laura, It is my hope as well. Since I obviously fall into this bucket—I can say from experience that when an organization places trust in you, it's very motivating and I personally feel a greater sense of loyalty. Doug, you say: "Too bad there are so many organizations whose management is oblivious the Office Influentials that they employ." And I think you are right. This shift in attitude will take some time I'm afraid. Jeremiah, As I've said before, you will be learning much from the folks at Forrester. And hopefully, they will be open to learning a thing or two from you. Laura,

It is my hope as well. Since I obviously fall into this bucket—I can say from experience that when an organization places trust in you, it’s very motivating and I personally feel a greater sense of loyalty.

Doug,
you say:
“Too bad there are so many organizations whose management is oblivious the Office Influentials that they employ.”

And I think you are right. This shift in attitude will take some time I’m afraid.

Jeremiah,
As I’ve said before, you will be learning much from the folks at Forrester. And hopefully, they will be open to learning a thing or two from you.

]]> By: The Importance of Being an Office Influential | Gauravonomics Blog http://experiencematters.criticalmass.com/2007/11/09/office-influentials-coming-to-a-workplace-near-you/#comment-174 The Importance of Being an Office Influential | Gauravonomics Blog Sat, 10 Nov 2007 01:35:41 +0000 http://10.98.16.51/experience-matters/?p=89#comment-174 [...] Media, The Next Marketing Guru, Trendspotting. David Armano on the importance of being an office influential – Make no mistake, office influentials are self-educating themselves in ways that can be [...] […] Media, The Next Marketing Guru, Trendspotting. David Armano on the importance of being an office influential – Make no mistake, office influentials are self-educating themselves in ways that can be […]

]]> By: Jeremiah Owyang http://experiencematters.criticalmass.com/2007/11/09/office-influentials-coming-to-a-workplace-near-you/#comment-173 Jeremiah Owyang Sat, 10 Nov 2007 00:27:44 +0000 http://10.98.16.51/experience-matters/?p=89#comment-173 Thanks David. I'll have to admit, it's a growth challenge for me to be working with those you listed, they truly are amazing. I'm learning every day from them. Thanks David. I’ll have to admit, it’s a growth challenge for me to be working with those you listed, they truly are amazing. I’m learning every day from them.

]]> By: Doug Meacham http://experiencematters.criticalmass.com/2007/11/09/office-influentials-coming-to-a-workplace-near-you/#comment-171 Doug Meacham Fri, 09 Nov 2007 23:54:04 +0000 http://10.98.16.51/experience-matters/?p=89#comment-171 Hi David, Really like this post, perhaps because I can see myself as an Office Influential. You talk about how smart organizations can benefit from leveraging the. Couldn't agree more. Too bad there are so many organizations whose management is oblivious the Office Influentials that they employ. I blogged about this back in May just before my involuntary departure from a major US retailer (who, but the way, doesn't get it). http://tinyurl.com/256ok3 Doug Hi David, Really like this post, perhaps because I can see myself as an Office Influential. You talk about how smart organizations can benefit from leveraging the. Couldn’t agree more. Too bad there are so many organizations whose management is oblivious the Office Influentials that they employ. I blogged about this back in May just before my involuntary departure from a major US retailer (who, but the way, doesn’t get it). http://tinyurl.com/256ok3
Doug

]]> By: Laura Thomas http://experiencematters.criticalmass.com/2007/11/09/office-influentials-coming-to-a-workplace-near-you/#comment-172 Laura Thomas Fri, 09 Nov 2007 23:24:19 +0000 http://10.98.16.51/experience-matters/?p=89#comment-172 David, I really like the way you've captured what I've also been seeing happen in the workplace! Let's just hope that more and more organizations learn how to really leverage what they've got in these individuals. ~L David,
I really like the way you’ve captured what I’ve also been seeing happen in the workplace! Let’s just hope that more and more organizations learn how to really leverage what they’ve got in these individuals.
~L

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