<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	>
<channel>
	<title>Comments on: Less Talking, More Doing</title>
	<atom:link href="http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/feed/" rel="self" type="application/rss+xml" />
	<link>http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/</link>
	<description>Great customer experiences and what it takes to pull them off</description>
	<pubDate>Sun, 20 Jul 2008 15:47:05 +0000</pubDate>
	<generator>http://wordpress.org/?v=2.5</generator>
		<item>
		<title>By: Scott Weisbrod</title>
		<link>http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-1274</link>
		<dc:creator>Scott Weisbrod</dc:creator>
		<pubDate>Fri, 11 Apr 2008 02:15:35 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-1274</guid>
		<description>Righteous and right on.  Great post, Gabby.</description>
		<content:encoded><![CDATA[<p>Righteous and right on.  Great post, Gabby.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: All This ChittahChattah &#187; ChittahChattah Quickies</title>
		<link>http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-1267</link>
		<dc:creator>All This ChittahChattah &#187; ChittahChattah Quickies</dc:creator>
		<pubDate>Thu, 10 Apr 2008 20:28:29 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-1267</guid>
		<description>[...] Interaction Design Community Considered Harmful Ah! A new kind of fatigue emerges: professional community fatigue. Interesting and slightly controversial perspective here: stop participating in your professional groups and go do some work.    Tags: none     &#171; ChittahChattah Quickies Simulacrap &#187;  EMail This Post     var blogTool = "WordPress"; var blogURL = "http://www.portigal.com/wp"; var blogTitle = "All This ChittahChattah"; var postURL = "http://www.portigal.com/blog/chittahchattah-quickies-197/"; var postTitle = "ChittahChattah Quickies"; var commentAuthorFieldName = "author"; var commentAuthorLoggedIn = false; var commentFormID = "commentform"; var commentTextFieldName = "comment"; var commentButtonName = "submit";  No Comments so far  Leave a comment   RSS feed for comments on this post. TrackBack URI    Leave a comment Line and paragraph breaks automatic, e-mail address never displayed, HTML allowed: &#60;a href=&#34;&#34; title=&#34;&#34;&#62; &#60;abbr title=&#34;&#34;&#62; &#60;acronym title=&#34;&#34;&#62; &#60;b&#62; &#60;blockquote cite=&#34;&#34;&#62; &#60;code&#62; &#60;em&#62; &#60;i&#62; &#60;strike&#62; &#60;strong&#62; [...]</description>
		<content:encoded><![CDATA[<p>[&#8230;] Interaction Design Community Considered Harmful Ah! A new kind of fatigue emerges: professional community fatigue. Interesting and slightly controversial perspective here: stop participating in your professional groups and go do some work.    Tags: none     &laquo; ChittahChattah Quickies Simulacrap &raquo;  EMail This Post     var blogTool = &#8220;WordPress&#8221;; var blogURL = &#8220;http://www.portigal.com/wp&#8221;; var blogTitle = &#8220;All This ChittahChattah&#8221;; var postURL = &#8220;http://www.portigal.com/blog/chittahchattah-quickies-197/&#8221;; var postTitle = &#8220;ChittahChattah Quickies&#8221;; var commentAuthorFieldName = &#8220;author&#8221;; var commentAuthorLoggedIn = false; var commentFormID = &#8220;commentform&#8221;; var commentTextFieldName = &#8220;comment&#8221;; var commentButtonName = &#8220;submit&#8221;;  No Comments so far  Leave a comment   RSS feed for comments on this post. TrackBack URI    Leave a comment Line and paragraph breaks automatic, e-mail address never displayed, HTML allowed: &lt;a href=&quot;&quot; title=&quot;&quot;&gt; &lt;abbr title=&quot;&quot;&gt; &lt;acronym title=&quot;&quot;&gt; &lt;b&gt; &lt;blockquote cite=&quot;&quot;&gt; &lt;code&gt; &lt;em&gt; &lt;i&gt; &lt;strike&gt; &lt;strong&gt; [&#8230;]</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Lindsay Ellerby</title>
		<link>http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-559</link>
		<dc:creator>Lindsay Ellerby</dc:creator>
		<pubDate>Thu, 14 Feb 2008 19:44:52 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-559</guid>
		<description>Excellent post, Gabby. 

When designers become laser focused on finding the silver bullet for something like text field design they miss the opportunity to discover new creative, perhaps better, solutions. 

As you state above, "doing" is a good way to get to a solution. Also "doing + testing", especially for interactive elements like forms, is great. And, similar to your proposal to "stop worrying what Joe IA is doing" we shouldn't think that formalized usability tests are the only way. Try guerilla testing. There are people sitting right next to us that provide perfectly good test cases for our designs. 

Thanks for the spark!
Lindsay</description>
		<content:encoded><![CDATA[<p>Excellent post, Gabby. </p>
<p>When designers become laser focused on finding the silver bullet for something like text field design they miss the opportunity to discover new creative, perhaps better, solutions. </p>
<p>As you state above, &#8220;doing&#8221; is a good way to get to a solution. Also &#8220;doing + testing&#8221;, especially for interactive elements like forms, is great. And, similar to your proposal to &#8220;stop worrying what Joe IA is doing&#8221; we shouldn&#8217;t think that formalized usability tests are the only way. Try guerilla testing. There are people sitting right next to us that provide perfectly good test cases for our designs. </p>
<p>Thanks for the spark!<br />
Lindsay</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: gabby</title>
		<link>http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-558</link>
		<dc:creator>gabby</dc:creator>
		<pubDate>Thu, 14 Feb 2008 17:35:03 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-558</guid>
		<description>Hi everyone -- just wanted to check in. I'm home sick these past few days but wanted to say thanks for responding to the post. 

Cam Beck: Not cut off from *everyone*, mind you--the less time we spend chattering amongst ourselves (and necessarily running in circles, chasing our tails) the more time we can spend talking to customers--those people for whom we're problem solving.

What we do is more art than science--if we concentrate too much on finding the 'right' answer amongst ourselves to the detriment of talking to and listening to customers, we fail them.</description>
		<content:encoded><![CDATA[<p>Hi everyone &#8212; just wanted to check in. I&#8217;m home sick these past few days but wanted to say thanks for responding to the post. </p>
<p>Cam Beck: Not cut off from *everyone*, mind you&#8211;the less time we spend chattering amongst ourselves (and necessarily running in circles, chasing our tails) the more time we can spend talking to customers&#8211;those people for whom we&#8217;re problem solving.</p>
<p>What we do is more art than science&#8211;if we concentrate too much on finding the &#8216;right&#8217; answer amongst ourselves to the detriment of talking to and listening to customers, we fail them.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Alok Jain</title>
		<link>http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-557</link>
		<dc:creator>Alok Jain</dc:creator>
		<pubDate>Thu, 14 Feb 2008 15:47:23 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-557</guid>
		<description>I would add one more frustration to this.. discussions around that apple does not follow THE process.. I nearly feel I should have written this post... I am not unsubscribing in the 'hope' ... but whole heartedly agree with your view. 

I also find that these discussions isolate the thought process to just one way of thinking (ironically) which is internal to the community, while outside world is what we need to connect most with..

- AJ</description>
		<content:encoded><![CDATA[<p>I would add one more frustration to this.. discussions around that apple does not follow THE process.. I nearly feel I should have written this post&#8230; I am not unsubscribing in the &#8216;hope&#8217; &#8230; but whole heartedly agree with your view. </p>
<p>I also find that these discussions isolate the thought process to just one way of thinking (ironically) which is internal to the community, while outside world is what we need to connect most with..</p>
<p>- AJ</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Kontra</title>
		<link>http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-555</link>
		<dc:creator>Kontra</dc:creator>
		<pubDate>Thu, 14 Feb 2008 02:42:27 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-555</guid>
		<description>Hmm. This is how land-grabbers and peddlers of books, seminars, papers, etc., operate. It's their "business model" if you will: constant meme generation, chatter and self-promo. So yes, ignoring them is the only cure.</description>
		<content:encoded><![CDATA[<p>Hmm. This is how land-grabbers and peddlers of books, seminars, papers, etc., operate. It&#8217;s their &#8220;business model&#8221; if you will: constant meme generation, chatter and self-promo. So yes, ignoring them is the only cure.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: EverydayUX &#187; Blog Archive &#187; Getting lost in semantics: what do we do?</title>
		<link>http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-554</link>
		<dc:creator>EverydayUX &#187; Blog Archive &#187; Getting lost in semantics: what do we do?</dc:creator>
		<pubDate>Thu, 14 Feb 2008 01:52:14 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-554</guid>
		<description>[...] Less Talking, More Doing at Experience Matters  SHARETHIS.addEntry({ title: "Getting lost in semantics: what do we do?", url: "http://www.everydayux.com/2008/02/13/getting-lost-in-semantics-what-do-we-do/" }); [...]</description>
		<content:encoded><![CDATA[<p>[&#8230;] Less Talking, More Doing at Experience Matters  SHARETHIS.addEntry({ title: &#8220;Getting lost in semantics: what do we do?&#8221;, url: &#8220;http://www.everydayux.com/2008/02/13/getting-lost-in-semantics-what-do-we-do/&#8221; }); [&#8230;]</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Dave</title>
		<link>http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-553</link>
		<dc:creator>Dave</dc:creator>
		<pubDate>Thu, 14 Feb 2008 00:24:34 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-553</guid>
		<description>Hey Cam

I'd argue that having similar discussions with the same people is a lot cutting yourself off, anyways. I too worry that a lot of IA discussions can become insular and limited in their scope and recently, I've discussions with business analysts, account planners, designers (of all ilks) and researchers more fruitful. In my case, "unsubscribing" became an issue of giving up something to get something else ....

And Cynthia - what about comments? ;=)

Dave</description>
		<content:encoded><![CDATA[<p>Hey Cam</p>
<p>I&#8217;d argue that having similar discussions with the same people is a lot cutting yourself off, anyways. I too worry that a lot of IA discussions can become insular and limited in their scope and recently, I&#8217;ve discussions with business analysts, account planners, designers (of all ilks) and researchers more fruitful. In my case, &#8220;unsubscribing&#8221; became an issue of giving up something to get something else &#8230;.</p>
<p>And Cynthia - what about comments? ;=)</p>
<p>Dave</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Gene</title>
		<link>http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-551</link>
		<dc:creator>Gene</dc:creator>
		<pubDate>Wed, 13 Feb 2008 20:00:37 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-551</guid>
		<description>&lt;i&gt;If you work alone and need a mentor, visit the sites for AIFIA...&lt;/i&gt;

Actually, it's been the IA Institute (http://iainstitute.org) for a while now.

I think the lists serve an important function as the public square of these communities.  They're mostly open, they're lightly moderated, and you're free to ask dumb questions (as I have many times) and have debates.

That said, I get frustrated with the discussions about accreditation and definitions in the same way you do.  But the people that talk about these issues aren't trolling (usually); they have a legitimate concern about the subject and the profession.  It might be flogging a long-dead horse to me (and probably to you) but it's a new and vital subject to them.  

IAs aren't born knowing that accreditation is pointless and the we collectively decided to stop "defining the damn thing" three years.  So they ask--and that's the way it goes in a public forum.

Instead of retreating from these forums, maybe the solution is to be more active and participate in the ways you think are valuable.  What's that saying--"be the change you want to see in the world"? I think that's as applicable to discussion lists as anywhere else. (And I say this as an active lurker on both the IAI and IxDA lists.)</description>
		<content:encoded><![CDATA[<p><i>If you work alone and need a mentor, visit the sites for AIFIA&#8230;</i></p>
<p>Actually, it&#8217;s been the IA Institute (http://iainstitute.org) for a while now.</p>
<p>I think the lists serve an important function as the public square of these communities.  They&#8217;re mostly open, they&#8217;re lightly moderated, and you&#8217;re free to ask dumb questions (as I have many times) and have debates.</p>
<p>That said, I get frustrated with the discussions about accreditation and definitions in the same way you do.  But the people that talk about these issues aren&#8217;t trolling (usually); they have a legitimate concern about the subject and the profession.  It might be flogging a long-dead horse to me (and probably to you) but it&#8217;s a new and vital subject to them.  </p>
<p>IAs aren&#8217;t born knowing that accreditation is pointless and the we collectively decided to stop &#8220;defining the damn thing&#8221; three years.  So they ask&#8211;and that&#8217;s the way it goes in a public forum.</p>
<p>Instead of retreating from these forums, maybe the solution is to be more active and participate in the ways you think are valuable.  What&#8217;s that saying&#8211;&#8221;be the change you want to see in the world&#8221;? I think that&#8217;s as applicable to discussion lists as anywhere else. (And I say this as an active lurker on both the IAI and IxDA lists.)</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Cynthia</title>
		<link>http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-550</link>
		<dc:creator>Cynthia</dc:creator>
		<pubDate>Wed, 13 Feb 2008 18:38:58 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/02/13/less-talking-more-doing/#comment-550</guid>
		<description>So, you're suggesting we unsubscribe to all the mailing lists, but remain subscribed to this blog? How are the two not the same evil by your argument, aside from the fact that this blog is a uni-directional soapbox and a mailing list is a give-and-take exchange of ideas...?</description>
		<content:encoded><![CDATA[<p>So, you&#8217;re suggesting we unsubscribe to all the mailing lists, but remain subscribed to this blog? How are the two not the same evil by your argument, aside from the fact that this blog is a uni-directional soapbox and a mailing list is a give-and-take exchange of ideas&#8230;?</p>
]]></content:encoded>
	</item>
</channel>
</rss>
