http://experiencematters.criticalmass.com/2008/02/29/my-amsterdam-experience-no-not-that-one/ Great customer experiences and what it takes to pull them off Fri, 16 May 2008 04:18:04 +0000 http://wordpress.org/?v=2.5 http://experiencematters.criticalmass.com/2008/02/29/my-amsterdam-experience-no-not-that-one/#comment-626 enzonen Sat, 01 Mar 2008 13:35:21 +0000 http://experiencematters.criticalmass.com/2008/02/29/my-amsterdam-experience-no-not-that-one/#comment-626 Thanks for your beautiful review of your visit to the Anne Frank House. I hope you have sent a message to the staff over there as well- they will definitely be delighted with your post. One minor thing: the link to the Ad Rant seems to be broken. Thanks for your beautiful review of your visit to the Anne Frank House. I hope you have sent a message to the staff over there as well- they will definitely be delighted with your post. One minor thing: the link to the Ad Rant seems to be broken.

]]> http://experiencematters.criticalmass.com/2008/02/29/my-amsterdam-experience-no-not-that-one/#comment-617 Steve Portigal Fri, 29 Feb 2008 20:39:17 +0000 http://experiencematters.criticalmass.com/2008/02/29/my-amsterdam-experience-no-not-that-one/#comment-617 I was last in Amsterdam in 1990 (yikes, I'm old) and of course there was no digital anything there; so even though I've seen more interactive kiosks crop up in every environment imaginable, the Anne Frank house I remember was so intensely simple an experience that it's very curious to think of a digital channel being added. I'm not in any way suggesting that is a bad thing, but just that the idea itself is startling against my memory of a visit a long time ago... I was last in Amsterdam in 1990 (yikes, I’m old) and of course there was no digital anything there; so even though I’ve seen more interactive kiosks crop up in every environment imaginable, the Anne Frank house I remember was so intensely simple an experience that it’s very curious to think of a digital channel being added. I’m not in any way suggesting that is a bad thing, but just that the idea itself is startling against my memory of a visit a long time ago…

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