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	<title>Comments on: Building a Culture of Innovation Part II</title>
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	<link>http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/</link>
	<description>Great customer experiences and what it takes to pull them off</description>
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		<title>By: The Library Building As Community Commons &#171; LibraryTrax</title>
		<link>http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/comment-page-1/#comment-677</link>
		<dc:creator>The Library Building As Community Commons &#171; LibraryTrax</dc:creator>
		<pubDate>Fri, 07 Mar 2008 21:07:01 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-677</guid>
		<description>[...] (how many blogs can you have in one sentence) on changing furniture to meet today&#8217;s needs. Take a look.  It does not have to cost a lot of money to make your environment more inviting &#8211;    [...]</description>
		<content:encoded><![CDATA[<p>[...] (how many blogs can you have in one sentence) on changing furniture to meet today&#8217;s needs. Take a look.  It does not have to cost a lot of money to make your environment more inviting &#8211;    [...]</p>
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		<title>By: From the Blogs &#124; Written By All Of Us &#124; A Slack Barshinger Blog</title>
		<link>http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/comment-page-1/#comment-659</link>
		<dc:creator>From the Blogs &#124; Written By All Of Us &#124; A Slack Barshinger Blog</dc:creator>
		<pubDate>Wed, 05 Mar 2008 19:26:21 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-659</guid>
		<description>[...] Building a Culture of Innovation: Food for thought from Critical Mass head honcho David Armano about how to facilitate organic collaboration. [...]</description>
		<content:encoded><![CDATA[<p>[...] Building a Culture of Innovation: Food for thought from Critical Mass head honcho David Armano about how to facilitate organic collaboration. [...]</p>
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		<title>By: Hey Ho ! - En blog om Innovation og lidt til &#187; Innovation - det er så let</title>
		<link>http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/comment-page-1/#comment-647</link>
		<dc:creator>Hey Ho ! - En blog om Innovation og lidt til &#187; Innovation - det er så let</dc:creator>
		<pubDate>Tue, 04 Mar 2008 10:54:23 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-647</guid>
		<description>[...] Building a Culture of Innovation Part II at Experience Matters  [...]</description>
		<content:encoded><![CDATA[<p>[...] Building a Culture of Innovation Part II at Experience Matters  [...]</p>
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		<title>By: Paula Thornton</title>
		<link>http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/comment-page-1/#comment-640</link>
		<dc:creator>Paula Thornton</dc:creator>
		<pubDate>Mon, 03 Mar 2008 16:29:22 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-640</guid>
		<description>Love the &#039;got it done&#039; nature of this, as opposed to (but not exclusive of -- more the other end of a continuum) the HBR 26 Nov &#039;07 piece &quot;Best PRactices of Global Innovators, which I&#039;m debating hanging at all (or maybe with your piece) on our Design Thinking clothesline in the hall.

But I feel like the story is incomplete. What&#039;s the next chapter. There&#039;s a monitor there...why? What if these were the pieces to a game called the Genius Bar. What would one way to play the game be?

For example, what if there were a list of &#039;undone&#039; stuff that 1 hr a month (in different shifts) a few people gathered to figure out how to get it done.

What if on the wall there were celebrations of &quot;Genius Stuff&quot; that got done as a result of the gatherings at that place.

The Genius Bar has an identity...expose it.</description>
		<content:encoded><![CDATA[<p>Love the &#8216;got it done&#8217; nature of this, as opposed to (but not exclusive of &#8212; more the other end of a continuum) the HBR 26 Nov &#8216;07 piece &#8220;Best PRactices of Global Innovators, which I&#8217;m debating hanging at all (or maybe with your piece) on our Design Thinking clothesline in the hall.</p>
<p>But I feel like the story is incomplete. What&#8217;s the next chapter. There&#8217;s a monitor there&#8230;why? What if these were the pieces to a game called the Genius Bar. What would one way to play the game be?</p>
<p>For example, what if there were a list of &#8216;undone&#8217; stuff that 1 hr a month (in different shifts) a few people gathered to figure out how to get it done.</p>
<p>What if on the wall there were celebrations of &#8220;Genius Stuff&#8221; that got done as a result of the gatherings at that place.</p>
<p>The Genius Bar has an identity&#8230;expose it.</p>
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		<title>By: EverydayUX: Everyday User Experience &#187; Blog Archive &#187; Links for March 2nd through March 3rd</title>
		<link>http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/comment-page-1/#comment-639</link>
		<dc:creator>EverydayUX: Everyday User Experience &#187; Blog Archive &#187; Links for March 2nd through March 3rd</dc:creator>
		<pubDate>Mon, 03 Mar 2008 15:06:42 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-639</guid>
		<description>[...] Building a Culture of Innovation Part II at Experience MattersA great post about creating a work environment where new ideas are encouraged and people are empowered to see them through. [...]</description>
		<content:encoded><![CDATA[<p>[...] Building a Culture of Innovation Part II at Experience MattersA great post about creating a work environment where new ideas are encouraged and people are empowered to see them through. [...]</p>
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		<title>By: David Armano</title>
		<link>http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/comment-page-1/#comment-636</link>
		<dc:creator>David Armano</dc:creator>
		<pubDate>Mon, 03 Mar 2008 07:46:27 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-636</guid>
		<description>Clive, it was a good reminder, but honestly, I think that the celebration we are talking about here has little to do with &quot;success&quot; or &quot;failure&quot; and more to do with &quot;realization&quot;, meaning that the idea was realized, and didn&#039;t end up as one of those things that you talk about but never actually do.

Which I guess makes it successful.  :)</description>
		<content:encoded><![CDATA[<p>Clive, it was a good reminder, but honestly, I think that the celebration we are talking about here has little to do with &#8220;success&#8221; or &#8220;failure&#8221; and more to do with &#8220;realization&#8221;, meaning that the idea was realized, and didn&#8217;t end up as one of those things that you talk about but never actually do.</p>
<p>Which I guess makes it successful.  <img src='http://experiencematters.criticalmass.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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		<title>By: Clive Sweeney</title>
		<link>http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/comment-page-1/#comment-634</link>
		<dc:creator>Clive Sweeney</dc:creator>
		<pubDate>Mon, 03 Mar 2008 05:38:19 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-634</guid>
		<description>I don&#039;t want to disparage the post, but for me the best part was Jared Spool&#039;s comment. And David Armano&#039;s acknowledgement. It&#039;s not the failure we should celebrate, but the sincere attempt. Rather like in weightlifting where the greatest gains actually come from the sets where you &quot;go to failure&quot;.</description>
		<content:encoded><![CDATA[<p>I don&#8217;t want to disparage the post, but for me the best part was Jared Spool&#8217;s comment. And David Armano&#8217;s acknowledgement. It&#8217;s not the failure we should celebrate, but the sincere attempt. Rather like in weightlifting where the greatest gains actually come from the sets where you &#8220;go to failure&#8221;.</p>
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		<title>By: David Armano</title>
		<link>http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/comment-page-1/#comment-633</link>
		<dc:creator>David Armano</dc:creator>
		<pubDate>Mon, 03 Mar 2008 04:21:56 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-633</guid>
		<description>Ahhh, Jared, you make a very good point.  One that I missed in my effort to write in pragmatic fashion.  I agree.  We should celebrate all learnings, whether they stem from success or not.

Thanks for that reminder.</description>
		<content:encoded><![CDATA[<p>Ahhh, Jared, you make a very good point.  One that I missed in my effort to write in pragmatic fashion.  I agree.  We should celebrate all learnings, whether they stem from success or not.</p>
<p>Thanks for that reminder.</p>
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		<title>By: Jared M. Spool</title>
		<link>http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/comment-page-1/#comment-631</link>
		<dc:creator>Jared M. Spool</dc:creator>
		<pubDate>Sun, 02 Mar 2008 18:59:12 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-631</guid>
		<description>Nice!

&lt;blockquote&gt;&lt;em&gt;As with all pilot projects, they should be documented, marketed and celebrated if they are successful.&lt;/em&gt;&lt;/blockquote&gt;

You should celebrate it if it doesn&#039;t succeed too! In my opinion, pilots are worthy of celebration as long as they bring new learning into the team.</description>
		<content:encoded><![CDATA[<p>Nice!</p>
<blockquote><p><em>As with all pilot projects, they should be documented, marketed and celebrated if they are successful.</em></p></blockquote>
<p>You should celebrate it if it doesn&#8217;t succeed too! In my opinion, pilots are worthy of celebration as long as they bring new learning into the team.</p>
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