Comments on: Building a Culture of Innovation Part II http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/ Great customer experiences and what it takes to pull them off Fri, 16 May 2008 17:06:25 +0000 http://wordpress.org/?v=2.5 By: The Library Building As Community Commons « LibraryTrax http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-677 The Library Building As Community Commons « LibraryTrax Fri, 07 Mar 2008 21:07:01 +0000 http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-677 [...] (how many blogs can you have in one sentence) on changing furniture to meet today’s needs. Take a look.  It does not have to cost a lot of money to make your environment more inviting – [...] […] (how many blogs can you have in one sentence) on changing furniture to meet today’s needs. Take a look.  It does not have to cost a lot of money to make your environment more inviting – […]

]]> By: From the Blogs | Written By All Of Us | A Slack Barshinger Blog http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-659 From the Blogs | Written By All Of Us | A Slack Barshinger Blog Wed, 05 Mar 2008 19:26:21 +0000 http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-659 [...] Building a Culture of Innovation: Food for thought from Critical Mass head honcho David Armano about how to facilitate organic collaboration. [...] […] Building a Culture of Innovation: Food for thought from Critical Mass head honcho David Armano about how to facilitate organic collaboration. […]

]]> By: Hey Ho ! - En blog om Innovation og lidt til » Innovation - det er så let http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-647 Hey Ho ! - En blog om Innovation og lidt til » Innovation - det er så let Tue, 04 Mar 2008 10:54:23 +0000 http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-647 [...] Building a Culture of Innovation Part II at Experience Matters  [...] […] Building a Culture of Innovation Part II at Experience Matters  […]

]]> By: Paula Thornton http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-640 Paula Thornton Mon, 03 Mar 2008 16:29:22 +0000 http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-640 Love the 'got it done' nature of this, as opposed to (but not exclusive of -- more the other end of a continuum) the HBR 26 Nov '07 piece "Best PRactices of Global Innovators, which I'm debating hanging at all (or maybe with your piece) on our Design Thinking clothesline in the hall. But I feel like the story is incomplete. What's the next chapter. There's a monitor there...why? What if these were the pieces to a game called the Genius Bar. What would one way to play the game be? For example, what if there were a list of 'undone' stuff that 1 hr a month (in different shifts) a few people gathered to figure out how to get it done. What if on the wall there were celebrations of "Genius Stuff" that got done as a result of the gatherings at that place. The Genius Bar has an identity...expose it. Love the ‘got it done’ nature of this, as opposed to (but not exclusive of — more the other end of a continuum) the HBR 26 Nov ‘07 piece “Best PRactices of Global Innovators, which I’m debating hanging at all (or maybe with your piece) on our Design Thinking clothesline in the hall.

But I feel like the story is incomplete. What’s the next chapter. There’s a monitor there…why? What if these were the pieces to a game called the Genius Bar. What would one way to play the game be?

For example, what if there were a list of ‘undone’ stuff that 1 hr a month (in different shifts) a few people gathered to figure out how to get it done.

What if on the wall there were celebrations of “Genius Stuff” that got done as a result of the gatherings at that place.

The Genius Bar has an identity…expose it.

]]> By: EverydayUX: Everyday User Experience » Blog Archive » Links for March 2nd through March 3rd http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-639 EverydayUX: Everyday User Experience » Blog Archive » Links for March 2nd through March 3rd Mon, 03 Mar 2008 15:06:42 +0000 http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-639 [...] Building a Culture of Innovation Part II at Experience MattersA great post about creating a work environment where new ideas are encouraged and people are empowered to see them through. [...] […] Building a Culture of Innovation Part II at Experience MattersA great post about creating a work environment where new ideas are encouraged and people are empowered to see them through. […]

]]> By: David Armano http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-636 David Armano Mon, 03 Mar 2008 07:46:27 +0000 http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-636 Clive, it was a good reminder, but honestly, I think that the celebration we are talking about here has little to do with "success" or "failure" and more to do with "realization", meaning that the idea was realized, and didn't end up as one of those things that you talk about but never actually do. Which I guess makes it successful. :) Clive, it was a good reminder, but honestly, I think that the celebration we are talking about here has little to do with “success” or “failure” and more to do with “realization”, meaning that the idea was realized, and didn’t end up as one of those things that you talk about but never actually do.

Which I guess makes it successful. :)

]]> By: Clive Sweeney http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-634 Clive Sweeney Mon, 03 Mar 2008 05:38:19 +0000 http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-634 I don't want to disparage the post, but for me the best part was Jared Spool's comment. And David Armano's acknowledgement. It's not the failure we should celebrate, but the sincere attempt. Rather like in weightlifting where the greatest gains actually come from the sets where you "go to failure". I don’t want to disparage the post, but for me the best part was Jared Spool’s comment. And David Armano’s acknowledgement. It’s not the failure we should celebrate, but the sincere attempt. Rather like in weightlifting where the greatest gains actually come from the sets where you “go to failure”.

]]> By: David Armano http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-633 David Armano Mon, 03 Mar 2008 04:21:56 +0000 http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-633 Ahhh, Jared, you make a very good point. One that I missed in my effort to write in pragmatic fashion. I agree. We should celebrate all learnings, whether they stem from success or not. Thanks for that reminder. Ahhh, Jared, you make a very good point. One that I missed in my effort to write in pragmatic fashion. I agree. We should celebrate all learnings, whether they stem from success or not.

Thanks for that reminder.

]]> By: Jared M. Spool http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-631 Jared M. Spool Sun, 02 Mar 2008 18:59:12 +0000 http://experiencematters.criticalmass.com/2008/03/02/building-a-culture-of-innovation-part-ii/#comment-631 Nice! <blockquote><em>As with all pilot projects, they should be documented, marketed and celebrated if they are successful.</em></blockquote> You should celebrate it if it doesn't succeed too! In my opinion, pilots are worthy of celebration as long as they bring new learning into the team. Nice!

As with all pilot projects, they should be documented, marketed and celebrated if they are successful.

You should celebrate it if it doesn’t succeed too! In my opinion, pilots are worthy of celebration as long as they bring new learning into the team.

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