Comments on: The Age of Improvisation http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/ Great customer experiences and what it takes to pull them off Mon, 12 May 2008 00:43:01 +0000 http://wordpress.org/?v=2.5 By: David Armano http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-769 David Armano Fri, 14 Mar 2008 18:26:21 +0000 http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-769 Joe, not off topic and it's an issue. We agree and are working on it! Joe, not off topic and it’s an issue. We agree and are working on it!

]]> By: joe http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-760 joe Fri, 14 Mar 2008 14:14:03 +0000 http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-760 Totally off topic, but who turned off the lights in here? It's hard to read these posts with such a dark background. Please revert back to a lighter background so that reading these posts isn't such a chore. Totally off topic, but who turned off the lights in here? It’s hard to read these posts with such a dark background.

Please revert back to a lighter background so that reading these posts isn’t such a chore.

]]> By: David Armano http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-748 David Armano Thu, 13 Mar 2008 04:23:35 +0000 http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-748 Thanks Shiv, good to hear the 1st hand perspective. Nice to see you here and congrats on the presentation at SXSW. Thanks Shiv, good to hear the 1st hand perspective. Nice to see you here and congrats on the presentation at SXSW.

]]> By: Shiv Singh http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-735 Shiv Singh Wed, 12 Mar 2008 10:41:26 +0000 http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-735 David, I think you captured the differences perfectly. I wasn't at MIX but I was in the third row at SXSW and saw everything first hand. Sarah Lacy could have conducted a far better interview. There's no question about that. Shiv David, I think you captured the differences perfectly. I wasn’t at MIX but I was in the third row at SXSW and saw everything first hand.

Sarah Lacy could have conducted a far better interview. There’s no question about that.

Shiv

]]> By: David Armano http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-717 David Armano Tue, 11 Mar 2008 22:51:51 +0000 http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-717 Tyler, Yah, Guy does have a boatload of Charisma. It is a chicken and egg thing, does his ability to improvise in any given situation help with his Charisma? I think it does. :) Tyler,

Yah, Guy does have a boatload of Charisma. It is a chicken and egg thing, does his ability to improvise in any given situation help with his Charisma? I think it does. :)

]]> By: Tyler http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-715 Tyler Tue, 11 Mar 2008 22:40:15 +0000 http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-715 Sarah Lacy afterwards: http://www.youtube.com/watch?v=NYDi7gV_4uk Sarah Lacy afterwards:

http://www.youtube.com/watch?v=NYDi7gV_4uk

]]> By: Tyler http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-714 Tyler Tue, 11 Mar 2008 22:30:09 +0000 http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-714 Armano, It's a chicken/egg thing, isn't it? Does all that background make Guy charismatic, or is Guy successful in all that other stuff because he's charismatic? And I really think charisma is at the crux of it. There were plenty of awkward moments in the Mix session if you watch closely (Hell, Guy sets it up as an awkward situation), but you forgive it because he comes off (and is) such a likable person. I didn't have that much exposure to Sarah Lacy, but she came off as irritating. Probably nerves, because I felt a lot more empathy for her in the YouTube video of her discussing the whole thing after the fact. She actually seemed human and not like someone following a PR script. Armano,

It’s a chicken/egg thing, isn’t it? Does all that background make Guy charismatic, or is Guy successful in all that other stuff because he’s charismatic?

And I really think charisma is at the crux of it. There were plenty of awkward moments in the Mix session if you watch closely (Hell, Guy sets it up as an awkward situation), but you forgive it because he comes off (and is) such a likable person. I didn’t have that much exposure to Sarah Lacy, but she came off as irritating. Probably nerves, because I felt a lot more empathy for her in the YouTube video of her discussing the whole thing after the fact. She actually seemed human and not like someone following a PR script.

]]> By: David Armano http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-712 David Armano Tue, 11 Mar 2008 19:03:48 +0000 http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-712 Chrissie, Glad you elaborated. I totally see your point. One thing about Ballmer, I felt he actually came off quite well, and again, it was a testament to how Kawasaki did the interview. Ballmer for the most part was pretty loose and aside from a few typical PR responses, he came off fairly spontaneous. I think Kawasaki's style rubbed off on him. Thanks for a good discussion and I agree, wait for Dave's upcoming post... Chrissie,

Glad you elaborated. I totally see your point. One thing about Ballmer, I felt he actually came off quite well, and again, it was a testament to how Kawasaki did the interview. Ballmer for the most part was pretty loose and aside from a few typical PR responses, he came off fairly spontaneous.

I think Kawasaki’s style rubbed off on him. Thanks for a good discussion and I agree, wait for Dave’s upcoming post…

]]> By: Geoff Sowrey http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-711 Geoff Sowrey Tue, 11 Mar 2008 18:58:07 +0000 http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-711 Wait for Dave Robertson's post (coming shortly!), as he has a very interesting insight on why that interview failed. Wait for Dave Robertson’s post (coming shortly!), as he has a very interesting insight on why that interview failed.

]]> By: Chrissie http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-710 Chrissie Tue, 11 Mar 2008 18:19:38 +0000 http://experiencematters.criticalmass.com/2008/03/11/the-age-of-improvisation/#comment-710 I don't think your post is mean at all. It is entirely fair, positive and helpful. You outline the situation and explain your POV. My response was not at all aimed at this post. I was more concerned with the descriptions of comments from the audience and some of the coverage that gave examples of reactions and follow up posts. I just think that if some folks had a little more clarity, perspective, understanding the all the follow up could be more constructive rather than the mini soap opera moment it turned into. Your post achieved the constructive part. Guy did a great job as you point out. But I was a bit surprised that people didn't react to Ballmer more. I felt so uncomfortable watching him. He was trying too hard and it felt very awkward (to me at least). I was embarassed to watch it. Guy really did his best, I felt for him. I liked the way your post focused on the positive rather than joining the band wagon of another person ripping Lacy. Yeah, she sucked, but we all know that now :-) I don’t think your post is mean at all. It is entirely fair, positive and helpful. You outline the situation and explain your POV. My response was not at all aimed at this post.

I was more concerned with the descriptions of comments from the audience and some of the coverage that gave examples of reactions and follow up posts.

I just think that if some folks had a little more clarity, perspective, understanding the all the follow up could be more constructive rather than the mini soap opera moment it turned into. Your post achieved the constructive part.

Guy did a great job as you point out. But I was a bit surprised that people didn’t react to Ballmer more. I felt so uncomfortable watching him. He was trying too hard and it felt very awkward (to me at least). I was embarassed to watch it. Guy really did his best, I felt for him.

I liked the way your post focused on the positive rather than joining the band wagon of another person ripping Lacy. Yeah, she sucked, but we all know that now :-)

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