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	<title>Comments on: Who turned out the lights?</title>
	<atom:link href="http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/feed/" rel="self" type="application/rss+xml" />
	<link>http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/</link>
	<description>Great customer experiences and what it takes to pull them off</description>
	<pubDate>Sun, 20 Jul 2008 15:52:21 +0000</pubDate>
	<generator>http://wordpress.org/?v=2.5</generator>
		<item>
		<title>By: Steve</title>
		<link>http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1213</link>
		<dc:creator>Steve</dc:creator>
		<pubDate>Fri, 04 Apr 2008 20:52:45 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1213</guid>
		<description>Edmonton defeated Calgary twice that night. The Oilers outscored the Flames 2-1 while reducing their energy consumption 1.5 percent.  Despite yoga by candlelight Calgary's consumption increased by 2.1 per cent.</description>
		<content:encoded><![CDATA[<p>Edmonton defeated Calgary twice that night. The Oilers outscored the Flames 2-1 while reducing their energy consumption 1.5 percent.  Despite yoga by candlelight Calgary&#8217;s consumption increased by 2.1 per cent.</p>
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		<title>By: David Armano</title>
		<link>http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1200</link>
		<dc:creator>David Armano</dc:creator>
		<pubDate>Fri, 04 Apr 2008 02:42:46 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1200</guid>
		<description>"The 2 Daves" Do you realize what an awesome rock band name that would be?  On second thought, sounds more like folk music.  Nevermind...</description>
		<content:encoded><![CDATA[<p>&#8220;The 2 Daves&#8221; Do you realize what an awesome rock band name that would be?  On second thought, sounds more like folk music.  Nevermind&#8230;</p>
]]></content:encoded>
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		<title>By: Tyler</title>
		<link>http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1199</link>
		<dc:creator>Tyler</dc:creator>
		<pubDate>Thu, 03 Apr 2008 21:45:26 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1199</guid>
		<description>The two Daves are now dead to me.</description>
		<content:encoded><![CDATA[<p>The two Daves are now dead to me.</p>
]]></content:encoded>
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	<item>
		<title>By: David Armano</title>
		<link>http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1180</link>
		<dc:creator>David Armano</dc:creator>
		<pubDate>Wed, 02 Apr 2008 19:51:06 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1180</guid>
		<description>I got your back man. Us non-hockey fans have to stick together!</description>
		<content:encoded><![CDATA[<p>I got your back man. Us non-hockey fans have to stick together!</p>
]]></content:encoded>
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	<item>
		<title>By: Dave</title>
		<link>http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1157</link>
		<dc:creator>Dave</dc:creator>
		<pubDate>Wed, 02 Apr 2008 14:12:25 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1157</guid>
		<description>Sigh - guy writes a blog post and then he takes a day's vacation to find his co-workers have ganged up on him (except Armano)  ...</description>
		<content:encoded><![CDATA[<p>Sigh - guy writes a blog post and then he takes a day&#8217;s vacation to find his co-workers have ganged up on him (except Armano)  &#8230;</p>
]]></content:encoded>
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		<title>By: Neil Clemmons</title>
		<link>http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1151</link>
		<dc:creator>Neil Clemmons</dc:creator>
		<pubDate>Wed, 02 Apr 2008 03:16:24 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1151</guid>
		<description>Dave - you don't own a TV - so I won't be fooled about watching hockey, or anything else...  expect on a small Asus screen, or your even smaller Blackberry screen.

neil</description>
		<content:encoded><![CDATA[<p>Dave - you don&#8217;t own a TV - so I won&#8217;t be fooled about watching hockey, or anything else&#8230;  expect on a small Asus screen, or your even smaller Blackberry screen.</p>
<p>neil</p>
]]></content:encoded>
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	<item>
		<title>By: Tyler C Hellard</title>
		<link>http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1135</link>
		<dc:creator>Tyler C Hellard</dc:creator>
		<pubDate>Mon, 31 Mar 2008 22:47:42 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1135</guid>
		<description>Okay, all you hockey haters should be re-located to Chicago or London, where not being a hockey fan is considered acceptable behaviour.</description>
		<content:encoded><![CDATA[<p>Okay, all you hockey haters should be re-located to Chicago or London, where not being a hockey fan is considered acceptable behaviour.</p>
]]></content:encoded>
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	<item>
		<title>By: Chrissie</title>
		<link>http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1134</link>
		<dc:creator>Chrissie</dc:creator>
		<pubDate>Mon, 31 Mar 2008 20:38:12 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1134</guid>
		<description>yes - white background!
this is a huge improvement, thanks!

hockey has been pointless since 1996 and the demise of the winnipeg jets.</description>
		<content:encoded><![CDATA[<p>yes - white background!<br />
this is a huge improvement, thanks!</p>
<p>hockey has been pointless since 1996 and the demise of the winnipeg jets.</p>
]]></content:encoded>
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	<item>
		<title>By: David Armano</title>
		<link>http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1133</link>
		<dc:creator>David Armano</dc:creator>
		<pubDate>Mon, 31 Mar 2008 17:55:35 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1133</guid>
		<description>Seriously Dave, I can't believe you said you don't like Hockey.  Are you safe to go back into the office up there?  Let me know if you need personal protection or something.</description>
		<content:encoded><![CDATA[<p>Seriously Dave, I can&#8217;t believe you said you don&#8217;t like Hockey.  Are you safe to go back into the office up there?  Let me know if you need personal protection or something.</p>
]]></content:encoded>
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		<title>By: Tyler C Hellard</title>
		<link>http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1129</link>
		<dc:creator>Tyler C Hellard</dc:creator>
		<pubDate>Mon, 31 Mar 2008 16:08:37 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/2008/03/31/who-turned-out-the-lights/#comment-1129</guid>
		<description>What do you mean you don't like hockey?</description>
		<content:encoded><![CDATA[<p>What do you mean you don&#8217;t like hockey?</p>
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