Comments on: Leading With Insight http://experiencematters.criticalmass.com/2008/04/08/leading-with-insight/ great customer experiences and what it takes to pull them off Wed, 06 Apr 2011 13:02:52 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Natalia http://experiencematters.criticalmass.com/2008/04/08/leading-with-insight/#comment-591 Natalia Mon, 10 Aug 2009 06:19:42 +0000 http://experiencematters.criticalmass.com/2008/04/08/leading-with-insight/#comment-591 <strong>Natalia...</strong> this is why i always pick my nose.... Natalia…

this is why i always pick my nose….

]]> By: Garett http://experiencematters.criticalmass.com/2008/04/08/leading-with-insight/#comment-590 Garett Mon, 10 Aug 2009 05:58:26 +0000 http://experiencematters.criticalmass.com/2008/04/08/leading-with-insight/#comment-590 <strong>Garett...</strong> an interesting take on a fun subject.... Garett…

an interesting take on a fun subject….

]]> By: Gonzalo http://experiencematters.criticalmass.com/2008/04/08/leading-with-insight/#comment-589 Gonzalo Mon, 10 Aug 2009 05:36:22 +0000 http://experiencematters.criticalmass.com/2008/04/08/leading-with-insight/#comment-589 <strong>Gonzalo...</strong> once again i outdid myself... Gonzalo…

once again i outdid myself…

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]]> By: Ross http://experiencematters.criticalmass.com/2008/04/08/leading-with-insight/#comment-585 Ross Thu, 08 May 2008 16:23:51 +0000 http://experiencematters.criticalmass.com/2008/04/08/leading-with-insight/#comment-585 Viva el Peter Falk! Great preso. Wish you had more describing "a culture of inquiry." Interesting how that's so similar to guerrilla usability testing a la Nielsen. When it comes to actionable research, cheaper is better. Viva el Peter Falk!
Great preso. Wish you had more describing “a culture of inquiry.” Interesting how that’s so similar to guerrilla usability testing a la Nielsen. When it comes to actionable research, cheaper is better.

]]> By: neilperkin http://experiencematters.criticalmass.com/2008/04/08/leading-with-insight/#comment-584 neilperkin Wed, 09 Apr 2008 16:43:48 +0000 http://experiencematters.criticalmass.com/2008/04/08/leading-with-insight/#comment-584 Hi Matthew. I think it's a great presentation so thanks for sharing it. Insight is really important to our business - almost everything starts with it and we use it to inform all areas from NPD to marketing to sales to distribution. Like your thinking here. Hi Matthew. I think it’s a great presentation so thanks for sharing it. Insight is really important to our business – almost everything starts with it and we use it to inform all areas from NPD to marketing to sales to distribution. Like your thinking here.

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