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	<title>Comments on: Experience Matters Turns 100.  What Have We Learned?</title>
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	<link>http://experiencematters.criticalmass.com/2008/04/30/experience-matters-turns-100-what-have-we-learned/</link>
	<description>Great customer experiences and what it takes to pull them off</description>
	<pubDate>Fri, 16 May 2008 04:18:26 +0000</pubDate>
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		<title>By: Daniel Johanson</title>
		<link>http://experiencematters.criticalmass.com/2008/04/30/experience-matters-turns-100-what-have-we-learned/#comment-1540</link>
		<dc:creator>Daniel Johanson</dc:creator>
		<pubDate>Mon, 12 May 2008 18:49:23 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/?p=258#comment-1540</guid>
		<description>This blog is testament to your team's attitude that seeks to learn and improve. That's a valuable thing.

Thanks for everyones posts.</description>
		<content:encoded><![CDATA[<p>This blog is testament to your team&#8217;s attitude that seeks to learn and improve. That&#8217;s a valuable thing.</p>
<p>Thanks for everyones posts.</p>
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		<title>By: &#187; Blogging for internal branding - Business Blogging Consulting and Information - BlogFire Studios</title>
		<link>http://experiencematters.criticalmass.com/2008/04/30/experience-matters-turns-100-what-have-we-learned/#comment-1477</link>
		<dc:creator>&#187; Blogging for internal branding - Business Blogging Consulting and Information - BlogFire Studios</dc:creator>
		<pubDate>Sun, 04 May 2008 04:23:19 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/?p=258#comment-1477</guid>
		<description>[...] I don&#8217;t necessarily want to talk about those issues today. A post over at experience matters got me talking about the practice of blogging on how it effects internal branding efforts. In this [...]</description>
		<content:encoded><![CDATA[<p>[&#8230;] I don&#8217;t necessarily want to talk about those issues today. A post over at experience matters got me talking about the practice of blogging on how it effects internal branding efforts. In this [&#8230;]</p>
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		<title>By: betaBonnie</title>
		<link>http://experiencematters.criticalmass.com/2008/04/30/experience-matters-turns-100-what-have-we-learned/#comment-1471</link>
		<dc:creator>betaBonnie</dc:creator>
		<pubDate>Fri, 02 May 2008 00:27:13 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/?p=258#comment-1471</guid>
		<description>David wrote: "Who would have thought that the most commented, most popular, etc."

I'd say that the "most" _______has to do with how much the post relates or can be used by the reader. 
Which is why modern messaging methods should be called WEdia or MEdia. 

To your second point, David, not sure if your website or another recommended this book: The Future and Its Enemies, but the author would agree that the direction your blog is leaning is the right way to go. 

Author writes: Dynamism - an open-ended society where creativity and enterprise, operating under predictable rules, generate progress in unpredictable ways. BTW, I have no connection whatsoever with the author or publisher. Hard to believe her book was written a decade ago.

Congrats on 100th.

best,
betaBonnie</description>
		<content:encoded><![CDATA[<p>David wrote: &#8220;Who would have thought that the most commented, most popular, etc.&#8221;</p>
<p>I&#8217;d say that the &#8220;most&#8221; _______has to do with how much the post relates or can be used by the reader.<br />
Which is why modern messaging methods should be called WEdia or MEdia. </p>
<p>To your second point, David, not sure if your website or another recommended this book: The Future and Its Enemies, but the author would agree that the direction your blog is leaning is the right way to go. </p>
<p>Author writes: Dynamism - an open-ended society where creativity and enterprise, operating under predictable rules, generate progress in unpredictable ways. BTW, I have no connection whatsoever with the author or publisher. Hard to believe her book was written a decade ago.</p>
<p>Congrats on 100th.</p>
<p>best,<br />
betaBonnie</p>
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		<title>By: Joseph Rueter</title>
		<link>http://experiencematters.criticalmass.com/2008/04/30/experience-matters-turns-100-what-have-we-learned/#comment-1470</link>
		<dc:creator>Joseph Rueter</dc:creator>
		<pubDate>Thu, 01 May 2008 21:49:11 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/?p=258#comment-1470</guid>
		<description>It seems to me that blogging puts you in a similar position as being in school. If a blogger is committed to content then they live differently, they take in information differently because they are always trying to learn and always have the next thing to write, kinda like being in school. It is a discipline, blogging. All in all it seems to me that while it is work it is profitable work in that idea growth happens and ideas are shared?

Do you have similar feelings about blogging as you have or have had about school? Do you feel like you're in school because of your blog?</description>
		<content:encoded><![CDATA[<p>It seems to me that blogging puts you in a similar position as being in school. If a blogger is committed to content then they live differently, they take in information differently because they are always trying to learn and always have the next thing to write, kinda like being in school. It is a discipline, blogging. All in all it seems to me that while it is work it is profitable work in that idea growth happens and ideas are shared?</p>
<p>Do you have similar feelings about blogging as you have or have had about school? Do you feel like you&#8217;re in school because of your blog?</p>
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		<title>By: Walter Breakell</title>
		<link>http://experiencematters.criticalmass.com/2008/04/30/experience-matters-turns-100-what-have-we-learned/#comment-1469</link>
		<dc:creator>Walter Breakell</dc:creator>
		<pubDate>Thu, 01 May 2008 21:14:08 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/?p=258#comment-1469</guid>
		<description>I think before conversation and transparency lies the fundamental root of most experiences:change. Experience derived from the process of change in concert with sharing our observations, seem to be the most relevant in a connected and dynamic world.</description>
		<content:encoded><![CDATA[<p>I think before conversation and transparency lies the fundamental root of most experiences:change. Experience derived from the process of change in concert with sharing our observations, seem to be the most relevant in a connected and dynamic world.</p>
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		<title>By: David Armano</title>
		<link>http://experiencematters.criticalmass.com/2008/04/30/experience-matters-turns-100-what-have-we-learned/#comment-1468</link>
		<dc:creator>David Armano</dc:creator>
		<pubDate>Thu, 01 May 2008 19:26:07 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/?p=258#comment-1468</guid>
		<description>I dunno Paula, 

I think you're putting yourself in a position to write a post for us.  Maybe there's a topic here (transparency in a conversation economy) ;-)</description>
		<content:encoded><![CDATA[<p>I dunno Paula, </p>
<p>I think you&#8217;re putting yourself in a position to write a post for us.  Maybe there&#8217;s a topic here (transparency in a conversation economy) <img src='http://experiencematters.criticalmass.com/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' /></p>
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		<title>By: Paula Thornton</title>
		<link>http://experiencematters.criticalmass.com/2008/04/30/experience-matters-turns-100-what-have-we-learned/#comment-1467</link>
		<dc:creator>Paula Thornton</dc:creator>
		<pubDate>Thu, 01 May 2008 19:06:08 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/?p=258#comment-1467</guid>
		<description>One perspective as to how you might 'rethink' the future: It's a conversation. What are you doing today that doesn't fit a conversational model? What could you be doing to increase the level of conversation?

If you leverage Patrick's observation, you can gain 'attention' (just from an observation perspective) if individuals could watch how employees think and/or disagree with each other.

Make the culture explicit through conversation. Don't forget the other keyword of this era: transparency.</description>
		<content:encoded><![CDATA[<p>One perspective as to how you might &#8216;rethink&#8217; the future: It&#8217;s a conversation. What are you doing today that doesn&#8217;t fit a conversational model? What could you be doing to increase the level of conversation?</p>
<p>If you leverage Patrick&#8217;s observation, you can gain &#8216;attention&#8217; (just from an observation perspective) if individuals could watch how employees think and/or disagree with each other.</p>
<p>Make the culture explicit through conversation. Don&#8217;t forget the other keyword of this era: transparency.</p>
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		<title>By: Patrick Fire</title>
		<link>http://experiencematters.criticalmass.com/2008/04/30/experience-matters-turns-100-what-have-we-learned/#comment-1466</link>
		<dc:creator>Patrick Fire</dc:creator>
		<pubDate>Thu, 01 May 2008 18:21:47 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/?p=258#comment-1466</guid>
		<description>I have never seen any issues in using an editorial style board provided it doesn't end up preventing good content from seeing the light of day. Even the ideas that don't make it to the blog provide value in an internal sense. 

People often see a company/corporate blog as a great external marketing tool but fail to realize the potential of using it as an internal marketing tool as well. 

Even though blogs tend to be more casual, putting all stale holders and company members through the process of thinking about "what is valuable to our audience" and "what voice should we be speaking from" really develops an interesting perspective and understanding of the brand voice.

From what I have read it seems the quality of the content is here. It seems new, relevant, and valuable.

I ask you; has it helped internally at all? Does it keep people thinking about what is current and valuable? Do people better understand what they are doing because of the blog?

Those could be looked at as success criteria as well.</description>
		<content:encoded><![CDATA[<p>I have never seen any issues in using an editorial style board provided it doesn&#8217;t end up preventing good content from seeing the light of day. Even the ideas that don&#8217;t make it to the blog provide value in an internal sense. </p>
<p>People often see a company/corporate blog as a great external marketing tool but fail to realize the potential of using it as an internal marketing tool as well. </p>
<p>Even though blogs tend to be more casual, putting all stale holders and company members through the process of thinking about &#8220;what is valuable to our audience&#8221; and &#8220;what voice should we be speaking from&#8221; really develops an interesting perspective and understanding of the brand voice.</p>
<p>From what I have read it seems the quality of the content is here. It seems new, relevant, and valuable.</p>
<p>I ask you; has it helped internally at all? Does it keep people thinking about what is current and valuable? Do people better understand what they are doing because of the blog?</p>
<p>Those could be looked at as success criteria as well.</p>
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		<title>By: Sean Howard</title>
		<link>http://experiencematters.criticalmass.com/2008/04/30/experience-matters-turns-100-what-have-we-learned/#comment-1465</link>
		<dc:creator>Sean Howard</dc:creator>
		<pubDate>Thu, 01 May 2008 18:15:10 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/?p=258#comment-1465</guid>
		<description>We've also learned/shown that a twitter demand leads to more comments! ;)</description>
		<content:encoded><![CDATA[<p>We&#8217;ve also learned/shown that a twitter demand leads to more comments! <img src='http://experiencematters.criticalmass.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /></p>
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		<title>By: David Armano</title>
		<link>http://experiencematters.criticalmass.com/2008/04/30/experience-matters-turns-100-what-have-we-learned/#comment-1464</link>
		<dc:creator>David Armano</dc:creator>
		<pubDate>Thu, 01 May 2008 18:10:00 +0000</pubDate>
		<guid isPermaLink="false">http://experiencematters.criticalmass.com/?p=258#comment-1464</guid>
		<description>Mac,

We've got a pretty loose process actually.  A couple of us act as "enforcers" poking and prodding contributers for contributions.  Than, if a contributer wants, they can put their post before the board via e-mail.  After a quick round of feedback a post someone on the board says "get this live" and it goes up.

But it's optional.  I post directly all the time and with other contributers we do a little one-on-one editing.

It's a pretty flexible arrangement.  Biggest challenge is getting regular quality content lined up.  An obvious but very true statement.</description>
		<content:encoded><![CDATA[<p>Mac,</p>
<p>We&#8217;ve got a pretty loose process actually.  A couple of us act as &#8220;enforcers&#8221; poking and prodding contributers for contributions.  Than, if a contributer wants, they can put their post before the board via e-mail.  After a quick round of feedback a post someone on the board says &#8220;get this live&#8221; and it goes up.</p>
<p>But it&#8217;s optional.  I post directly all the time and with other contributers we do a little one-on-one editing.</p>
<p>It&#8217;s a pretty flexible arrangement.  Biggest challenge is getting regular quality content lined up.  An obvious but very true statement.</p>
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