Weekly Points of Interest 2008-08-22

Quick Hits
- Satisfied Is Worse Than Unsatisfied
- Customer Experience Design: The Ritz-Carlton vs. IKEA Philosophy
- Zara Bypasses The Gap; It’s All About Customers
- Pen(cil) and Paper to Live Prototype - Where’d The Wireframe Go?
- The Dawning of Mobile Advertising (SlideShare Presentation)
- MacFarlane + Google + Burger King = Everyone’s Happy
Sites of the Week

1 Response to “Weekly Points of Interest 2008-08-22”