Comments on: Charisma and the Successful Community Moderator http://experiencematters.criticalmass.com/2010/03/12/charisma-and-the-successful-community-moderator/ great customer experiences and what it takes to pull them off Wed, 06 Apr 2011 13:02:52 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Katie Morse http://experiencematters.criticalmass.com/2010/03/12/charisma-and-the-successful-community-moderator/#comment-1348 Katie Morse Wed, 31 Mar 2010 14:00:33 +0000 http://experiencematters.criticalmass.com/?p=1500#comment-1348 Um, wow. First off, sorry that my response has taken so long. Thank you for your kind words - I'd like you to know that you not only made me blush, but you just made my day :). I love what I do and I'm happy it shows! Katie @misskatiemo | Radian6 Um, wow. First off, sorry that my response has taken so long.

Thank you for your kind words – I’d like you to know that you not only made me blush, but you just made my day :) . I love what I do and I’m happy it shows!

Katie
@misskatiemo | Radian6

]]> By: Heidi Skinner http://experiencematters.criticalmass.com/2010/03/12/charisma-and-the-successful-community-moderator/#comment-1347 Heidi Skinner Fri, 12 Mar 2010 20:35:11 +0000 http://experiencematters.criticalmass.com/?p=1500#comment-1347 You are so charismatic, Jeana :) Your post really conceptualizes the digitalisms of the book "Honest Signals: How They Shape Our World" (http://bit.ly/bdXr95) - as you have pointed out in your link to Psychology Today. The book talks about 4 main honest signals - Influence, Mimicry, Activity & Consistency - all of these play into your concept of "charismatic community moderation." These 4 signal types can make or break a community leader. We've noticed that it's hard for some brand to let down their walls to allow their community managers to let them exercise charisma, b/c they are so used to marketing communications. To be successful, we'll need to follow your best practices reco above: "Engagement, trust and cooperation are the foundations of a well moderated and productive community." You are so charismatic, Jeana :) Your post really conceptualizes the digitalisms of the book “Honest Signals: How They Shape Our World” (http://bit.ly/bdXr95) – as you have pointed out in your link to Psychology Today. The book talks about 4 main honest signals – Influence, Mimicry, Activity & Consistency – all of these play into your concept of “charismatic community moderation.” These 4 signal types can make or break a community leader. We’ve noticed that it’s hard for some brand to let down their walls to allow their community managers to let them exercise charisma, b/c they are so used to marketing communications. To be successful, we’ll need to follow your best practices reco above: “Engagement, trust and cooperation are the foundations of a well moderated and productive community.”

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