Author Archives: Diane Heun
Diane Heun – Critical Mass Chicago
There are two words that can instill fear in most people associated with new business efforts or existing client reviews:

1) Procurement
2) eSourcing
And, typically these go hand-in-hand. An organization’s procurement department puts out a request for information (RFI) or request for proposal (RFP) through an electronic sourcing system such as Ariba or SAP. It’s a scenario that’s becoming more and more common and as a member of the Critical Mass New Business team for over eight years, I’ve certainly participated in my fair share.
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