Author Archives: Past Employees
Andrea Donatucci | Critical Mass Chicago
Last week, I attended the Chicago AMA BrandSmart Event “Staying Relevant in an ever changing world.” The day started with an inspiring keynote presentation from Walgreen’s CMO Kim Feil called “Changing Times at Walgreens- There’s A Way.” She explained how her team is working to change consumer perceptions and emerge as the preferred and trusted health services provider. With their new brand campaign “There’s A Way,” Walgreens is moving beyond the trusted traditional channels of TV and print and expanding into digital (online advertising as well as the largest out of home digital display in Times Square) to deliver integrated messaging and a more consistent customer experience.
What made her presentation especially fitting to the theme of the day was her own personal story… her first day as the new CMO at Walgreens was the same day that Wall Street experienced its biggest one day drop ever. Her “best laid” plans of transforming the brand were immediately revisited with the lens and added pressure of compelling consumers to spend (in especially trying economic times).
Beyond the keynote, I tried a sampling of breakout sessions from the available tracks of Innovation, Engagement and Social Media. My favorite presentation was one entitled “Diving into the Social Media Mosh Pit” given by Melissa Meulenberg, ecommerce Manager for the Hard Rock Hotel Chicago.
My reason for selecting this session was two-fold: the title sounded pretty interesting, plus this particular hotel is located across the street from the CM Chicago office and has been the topic of much conversation… but more about that later.
Melissa is a marketing department of one so I was immediately impressed by her simple but efficient methods of staying aware of the brand dialog that is in play on Twitter, Facebook and Trip Advisor. She told many stories about being tuned into what current and past guests were posting and responding quickly. Some of the major themes:
1. Selecting the sites in which you wish to join the dialog
2. Setting aside time each day to respond to posts and contribute new, relevant content (not solely promoting or talking about your brand)
3. Turning fans of your brand into public advocates.
• Hard Rock has an outreach to encourage those with positive hotel experience to share their story on Trip Advisor
• Their ranking on Trip Advisor has moved up 30 spots among Chicago hotels in last 18 months to #46
4. Proactively searching for comments about your brand as a Customer Service opportunity (before, during or after the experience with your brand).
• When comments are overly negative, taking action privately first and then publicly to remedy the situation
• Also taking action when posts give the opportunity to turn a good experience into an extraordinary one
All of the stories were entertaining, but the following account is my favorite.
David Fasullo | Critical Mass Toronto
Flash was only the beginning.
Today, if there’s one thing FITC is known for, it’s inspiration. In less than a decade since its first incarnation as a Toronto-based festival celebrating Flash, FITC has spread around the world and broadened its scope. Now, there’s something for everyone: writers, designers, developers, or creative explorers. It’s that spark of inspiration that unifies the speakers and attendees. I’d like to think it’s that same spark that inspired the entrepreneurs to create Flash (FutureSplash Animator, at the time), and possibly the same spark that inspired the first flock of flashy individuals to come together and create this event.
As if the speakers, networking and parties weren’t enough to bring people together, each year the event is centered on a theme. This year’s “Playground” theme was most evident in the speaker introductions. Each introduction was pre-recorded (and edited) by event creator, Shawn Pucknell’s young daughters. And while it would have been funny, I’m glad they didn’t do this introduction for the “Cool Shit Hour”. Alternatively, they could have just called it the “Cool Stuff Hour”. But that doesn’t seem to have the same impact.
The “Cool Shit” presenters included myself, Chris Allen (blog.ff9900.org), Didier Brun (@didierbyte), Joa Ebert (@joa), & Mikko Haapoja (@MikkoH). And in spite of some technical difficulties, great work was shown. Didier got the whole room singing “Hey Jude” with his great audio analysis prototypes, Joa live-coded a music visualizer with his notorious keyless keyboard. Mikko showed his devotion to creative development with a 3D painting app created using the Voxel Engine/Fancy Engine. And Chris demoed an awesome Star Wars Trench Run game for the iPhone. With each of the 5 presenters getting roughly 10 minutes each, I’m glad there wasn’t enough time for any Apple/iPhone remarks.
Adam Bracegirdle | Critical Mass Calgary
Timeliness is of benefit in this industry, and although Facebook’s announcement of the open graph protocol happened an eternity ago by web standards, I feel in this case the ramifications of such an event demand a step back. To say that the open graph protocol is ‘revolutionary’ is in my opinion an understatement. Many will say “Facebook is late to the game. Google, Yahoo and MySpace all have a shared standard for OpenID through OpenSocial, ergo, this is a non-event”. My reply to that is simply, not really. Nothing has been done at this level. Not to mention none of those services come near Facebook in terms of user-engagement. I don’t think we’ll fully realize how profound this moment is for a number of years. And I don’t just mean in terms of the internet. This has the potential to change the way we buy products, how we react to world events, what music we listen to and how we find it, among many other things. I won’t say it’s a ‘good thing’ as that is, and will remain, a point surrounded in a great deal of debate. I will however say that I believe this is certainly a moment worth looking at.
On the surface it seems as though Facebook is attempting in this moment to centralize the internet around it’s own service. Of course they don’t word it that way, “The open graph puts people at the center of the web.” says CEO Mark Zuckerberg “It means the web can become a series of personally and semantically meaningful connections.” Sounds vaguely positive to me, and if the new Facebook graph protocol seemed slightly confusing to you at first, you’re not alone. I was scratching my head a little too, so I’ll start by explaining it’s core functionality and then I’ll expand on the merits of each point.
It all starts with social plug-ins; these allow Facebook to be ported pretty much anywhere. When you visit a site that’s using social plug-ins, you’ll be able to see all the people in your network who have visited before, what they did there and if they recommend or ‘liked’ anything on the page. This to me represents the nail in the coffin when it comes to digital channel convergence. Once Facebook roots itself in the online experience with social plug-ins we can no longer consider social a channel at all. It becomes the experience, and instant personalization is the result. Of course user-engagement and the ubiquity of the plug-in will effect how personal your experience can be. Facebook has addressed this by using cookies and iFrames to remember a user no matter where they are in addition to providing developers with a far simpler, robust API and an open authentication protocol called OAuth.
The site level component, Facebook’s ‘like’ button, adds further functionality using the open graph protocol. If I decide I ‘like’ something while I’m online (it could be anything; music, images, videos, books, products, you name it) I can use Facebook’s universal ‘like’ button and the site will create a connection between me and that object. Best of all, the connection can include semantic data (like type, color, genre, location, etc.) and appears as an object in Facebook with it’s own set of functionality. The communication is not one way either, sites can correspond directly with the subset of users who’ve decided to hit the ‘like’ button.
By Anna Mer | Critical Mass Chicago
How many of your banners are running on x-rated sites?
How many are running below the fold?
Or running in countries outside the US?
Now the moment of truth: Does the network you’re partnering with even know the answer to these questions?
As networks and exchanges continue to expand, it becomes more difficult for them to provide the 100% transparency they promise. Recently we’ve seen companies, such as Double Verify, step into the vendor space and try to police it. Double Verify uses their detection technology to find: hidden iframes within network properties that lead to x-rated sites, banners running below the fold beyond what you were promised, or impressions that have been incorrectly geo-targeted. But can these ad verification companies really stop the corruption happening behind the scenes? The answer… Not really. As Brian Morrissey points out, “Misplaced ads aren’t a problem unique to the Internet, but the digital medium, with its millions of sites, magnifies the risk.”
These protection tools do a great job of crawling the web and finding fraud. Once fraud is discovered, the agency verifying tool and the network vendor discuss where the error occurred and what to provide in added-value to cover the mistake. But that’s really only solving the problem one brand at a time. Will this monitoring insert enough fear into the hearts of networks to begin their own process of weeding out bad site partners and poorly monitored targeting techniques? I think that’s something we’ll have to wait and see. As Morrissey reported from a source at Media Math, “The future is in the prevention technologies.”
In the meantime, tools like Double Verify can help regain impressions lost to banner fraud while keeping networks in check. But that is still one site negotiation at a time and it happens after the fact. For brand-driven clients, they need to demand more of networks and hold them accountable. To implement these crawlers (without a fee to the advertiser), verifying partners need to be alerted and fees need to be negotiated into each partnership insertion order to ensure that campaigns are tracked correctly. Or as a co-worker of mine put it, “It seems like agencies have to do double the work just to get an honest view of a campaign. Shouldn’t the networks do this for us?”
I suspect in time the advertising networks will start to feel the pressure of someone watching their every move and begin to implement more defenses on their own exchanges to prevent this type of fraud… or they might just sit at their desks with their doors closed and hope this whole verifying thing just blows over.
What should smart marketers do in the meantime? While the fraud tools aren’t perfect, they’re still a step in the right direction. Ensure that Double Verify (or a similar vendor like Cyveillance, Adsafe, or Collective Networks) is part of every network buy. If not for any of the reasons listed above, it will help show which networks are committing a higher level of fraud and help guide you to choosing correct network partnerships for future campaigns.
Anna Mer is a Media Manager out of the Chicago office.
Adam Bracegirdle | Critical Mass Calgary
This year marked my second at the SXSW interactive festival and it’s escalation was palpable. As one firmly rooted in the cerebral, esoteric environs of the creative department, I was expected by many to attend those “creative” sessions in which my peers debate, among other things, the value of the word press theme, or typography on the web. Although important work, I found conversations on the future of my medium to be a far more tantalizing proposition this time around. With that in mind I siphoned a rather crowded schedule down to a multitude of unfamiliar topics ranging from scaled multi-touch platforms to the economics of high quality content creation online. Much to my delight I found something compelling in nearly every one short of a distant few (some were vain attempts at self marketing rather then an argument of any substance. I haven’t the appetite for that.). After a short while, in fact from the very first of my lectures, I began to notice a pervading thought in nearly every talk I attended.
Convergence seemed to be on the minds of every eminent social guru and internet famous CEO at the conference. Wary as I am of the dreaded interactive meme, I could not help but feel that convergence wasn’t just another passing interweb buzzword. It seemed to permeate every lecture regardless of bent. Hardware discussions would invariably turn to talk of real-time repositories that could be accessed from anywhere; hardware as we know it becoming usurped by its more powerful, cloud-based counterpart. And although I suppose one could say that it’s an obvious (and dated) example of where convergence is headed, the example becomes substantive when watching a mob of displeased technophiles assault Mark Cuban, chairman of HDNet, demanding access to a`la carte content at a whim, from anywhere.
Talk of convergence extended well out of the traditional confines of platform and hardware though. Point in case, “social” was a virtual non-event this year as it has become almost totally ubiquitous; no longer considered a back channel for passive content. The emergence of the front channel was happening before us at SXSW as Twitter blew up during the keynotes with a frenzy of discussion, valuable or not, and location based services like Gowalla begin to provide tangible value in finding anything from Migas for breakfast 
to the best dive bar in Texas. I found myself at one point wondering if I was the only one in my lecture becoming confused by the direction of the conversation, only to find that several others were tweeting from within the room and getting informed responses from the moderator, in real-time. The convergence of channels is happening rapidly in these circles as the term “multi-channel” exits the lexicon and is replaced simply by “interaction”.
IE6 denial message for Momentile.com By John Martz
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