Archive for the 'Brand Experience' Category

Canadians blame themselves. Again.

So, how do you identify a Canadian in a bar room brawl? He’s the guy who apologizes when you punch him in the face.

In other news, Canadians are now blaming themselves for the state of the environment. According to a survey of 10,000 people conducted by Harris/Decima Research, 76% of people believe the environment will be a dominant issue for years to come and that 74% say that “the current focus is not going far enough”. 82% believe that individuals and industry share the responsibility for protecting the environment equally.

Should it come as a surprise? Maybe. Despite our national obsession with self-blame, similar surveys from the last “Green Wave” in the late 80’s apparently said Canadians thought it was the responsibility of industry to address environmental issues.

So we may be entering a time when individual consumers will start scrutinizing their consumption more closely (again). And before you ask me what this has to do with digital (again) …

… herein lays the opportunity.

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Weekly Points of Interest 2008-04-18

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Weekly Points of Interest 2008-04-11

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Was Earth Day a downer?

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How about all that buzz around Earth Hour, eh? Millions of people around the globe turned out their lights, all in the support of the idea that “individual action on a mass scale can help change our planet for the better.” 24 global cities signed up, 58% of adult Australians participated and over 2100 global corporations including McDonald’s, Proctor & Gamble and Citicorp got involved. It was an engaging event to many, including me and and my family.

But let’s cut to Tuesday. I took a day off to do some volunteer work for a local environmental organization. Naturally, discussion of Earth Hour arose during the breaks in our meetings. The consensus among the people in the room? Earth Hour was a downer promoting a wrong-headed message about the need for change.

What you talking about, Willis?!

Weekly Points of Interest 2008-04-04

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Amazon launches SMS shopping, extends brand utility

Amazon rolled out their mobile shopping service yesterday for US consumers, enabled by SMS short codes. Consumers can text to AMAZON (262966) with the name, model number or ISBN number of a product to determine if Amazon offers the product, it’s price, and a summary. Short-code responses offer the option for more details, a direct URL link to the product details page, or the option to buy with a 1 character response.

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The buying process is enabled with a voice call to your cell phone to walk you through a voice-response confirmation of the buying process using your registered email and zip code to tie the purchase to your Amazon profile.

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The Cobblers Children: Are We Investing In Ourselves?

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The story of the Cobblers Children is an all-too-familiar one. The town’s Cobbler is a busy man—he’s so busy making shoes for his paying customers, that he neglects his own children. It’s a story based on truth and while common sense tells us that the Cobbler should take care of his children as well, reality tells another story. As a follow up to Dave’s recent post about “lights out” and the feedback we received on our blog design, you should know that we heard you and would have even acted sooner—if it weren’t for those clients who pay the bills. ;-) Truth is, this is a topic worth thinking about. In the race to exceed client expectations, can we sometimes lose sight of our own “children”?

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Weekly Points of Interest 2008-23-03

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iMedia Breakthrough Summit: Is this the year of mobile?

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I don’t know if I’d say the theme of last week’s iMedia Breakthrough Summit was mobile, but there has definitely been movement in the marketplace since this time, last year. There’s no secret in our industry that the mobile web has unlimited potential. Mobile is likely the most important of the emerging platforms. John Hadl, Managing Partner & Founder of BrandinHand, Inc. has been quoted as saying, “We are at the tipping point in terms of consumer adoption and the starting gate in term of marketers’ readiness to embrace the medium. 2008 is the year of rising tides … a rising tide lifts all ships.” By 2011, the mobile advertising market is estimated to be worth over $11.5 billion annually. While there were more noteworthy case studies at this year’s conference, mobile has yet to find a fixed spot in the marketing mix budget.  After talking with some of my peers, it seems like the biggest hurdle for mobile is that it is directly competing with online budgets. Should it be? Does it take the place of traditional or online media? (more…)

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Experience, Social, Word of Mouth. Is it All Just Advertising?

Troy Young
Troy Young: Video Egg

I just wrapped up two days at the Ad Age Digital Marketing conference in NYC. This post will be short and perhaps bittersweet as I am about to jump on a delayed flight back to Chicago (translation, I’m tired).

The panel I took part in was the official “social media” discussion. It was a great conversation, and the conference itself conducted polls from the audience in real time. Here’s how usage of social networks broke down according to the attendees there:

Facebook: 39%
LinkedIn: 37%
MySpace: 12%
Other: 7%
None: 5%

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