Emily Bontje | Critical Mass Calgary
I have learned more in the past 10 weeks as a Critical Mass intern than I have learned in 4 years of university. This is not your typical internship. I have never once been asked to make a pot of coffee or pick up dry-cleaning. My job does not consist of merely shadowing senior employees or of acting as a fly on the wall in meetings (although that can be really interesting!). I was thrown into the business head-first and told to swim. The result is that I have had opportunities to personally lead meetings with our clients, participate in high-level account planning, attend executive presentations on the future direction of CM, meet the president and CEO, and be part of a team that’s doing something BIG! Here are some of the highlights from last week:
Monday: Start of a new week. Free breakfast in the Bistro every morning. Assist in the orientation for one of our new Account Managers who will be moving to Nashville at the end of the week. Get caught up from the weekend, because with a big product launch coming, people never stop working! Collect updates from the Project Managers on all open projects to prepare for the weekly client status meeting. Afternoon meeting with VP’s and team leads to discuss a huge new project I will be managing to enable cross-office integration.
Tuesday: Track down images and files for the client–client requests are top priority. Handle 9-1-1 calls for the impending site launch. Free Italian lunch buffet because the executive team is in town…mmm. Weekly Status Meeting with client, have to make sure all project deliverables are buttoned up and requests are responded to immediately. Fiscal year is coming to a close, so we need to make sure everything is organized, completed, signed, billed, and filed by the end of the month. All with 3 major projects going live at the same time.
Wednesday: Presentation from executive management on the 3-year plan for Critical Mass. Presidents and CEO chat openly about our work, offices, accounts, growth, and new pitches. Definitely not your typical corporate spiel… and no sign of a recession here! 60-100 people hired by September. And the best part? They want fresh new talent! Finish off with beer and chips in the Bistro. Leave pretty darn excited and call my friend to tell her to apply. Up until 2:30 am to assist with a client deliverable. Really feel part of the agency life now!
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As I have been reading the recently released Six Pixels Of Separation by Mitch Joel, I’ve been struck by the (still newly) awesome power of the personal brand within a corporate structure.
But what is personal branding? And why should your company care?
Wikipedia defines personal branding as the “process [note: not end result] whereby people and their careers are marked as brands…defined as the creation of an asset that pertains to a particular person or individual…leading to an indelible impression that is uniquely distinguishable.”
This is just a fancy way to say that who you are and all of the stuff you do can be packaged up into a composite image of sorts – especially online.
The Simple Old Days
Personal brands have largely been troublesome for businesses in the past. Strong personalities or images could draw attention away from the business, itself. Personal missteps could drag down whole companies. And these are just the C-level dangers!
Personal brands below the C-level suite were anathema for business in the past. It was unnecessary fragmentation. It put an individual above the company.
It was, in short, unthinkable.
Back To Mitch Joel And Our Fragmented World
Now, however, we are immersed in fragmentation. We get our news and views from a variety of sources through a wide array of mediums. Despite a few head-firmly-in-sand ostriches, almost all of us know marketing, advertising, and PR are forever changed.
It is in this new world, where everyone possesses the power to publish, that personal branding has irrevocably changed. Joel states that in this new environment:
“[I]t is not about how your business connects and communicates in online channels, it’s about how you (or your employees) as an individual build, nurture, and share personal brands. A company is no longer made up of anonymous people building one brand; rather, it is made up of many personal brands that are telling your one corporate-brand story in their own, personal, ways.” (page 126)
Don’t we see this every day? Comcast has Frank Eliason. GM has Scott Monty. But more and more frequently, brands see even greater success by opening the flood gates even more. Over 450 Zappos employees are on Twitter. Can you beat that evangelism?
I asked Dan Schawbel, author of Me 2.0 and award-winning and syndicated blogger at PersonalBrandingBlog.com, what he thought about Joel’s quote.
“Personal brands can support corporate brands in many different ways, such as with online recruitment of top talent, customer support, sales, brand monitoring and free promotion through social networks. By avoiding your most powerful asset, your people, you are at a severe competitive disadvantage. The visibility of personal brands will only help you build a stronger corporate brand, especially during this tough economic climate.
Are all personal brands created equal? I would say not, which is why companies should find their best spokespeople, who have the most passion and value and enable them to share their voice, without legal constraints.”
‘Nuff said.
A Personal Personal Brand Example
I don’t intend to bore you with rah-rah-ing my own agency, but I’d like to present it as an example of one company striving to use all of its human resources.
One of our most popular blog posts last month was From Chasm to Convergence: Technology Closes the Gap Between Manufacturers and Consumers part 1 and part 2. Authors Johnathan Bonnell and Jason Theodor received 14 comments (quite healthy for an agency blog post) and incited conversations on several blogs. So, how did this happen?
The posts’ success originated from many factors, including:
- Personal brand aids in distribution. Johnathan and Jason were already active in social media, having previously gained a following through their blog (Jason), Posterous profile (Johnathan), and their respective Twitter accounts (@jted and @digitalinfant). They used their already existing personal channels to notify their audience to the agency post.
- Internal support. Critical Mass’ internal marketing team has renewed their efforts to use the company blog as a forum for employee posts. In fact, last month Critical Mass’ blog, Experience Matters, featured 13 posts from 11 contributors – the highest rate of staff involvement in 15 months. (So, props to @CeliaJones and @KTBogda for starting – and keeping – this ball rolling.) Both employees and the agency benefit from using the official company channel to broadcast their thoughts.
Through fragmented social media – owned by both the company and employees – word of these posts spread much further than they could have through any one channel.
From The Authors
I asked Johnathan and Jason about their experience and how the personal/company brand interplay affected the post.
From Johnathan:
“I think what worked well with the Experience Matters post was the combination of the work coming from Jason and I, as well as Critical Mass’ credibility.
It’s a combination of what the brand brings (top tier digital agency that has experience in producing high quality work) and what Jason and I bring (authenticity, personal experience, and a unique point of view). That to me is what worked well with the Experience Matters post.”
From my point of view, Johnathan is describing the machinations occurring just under the surface. Correspondingly, Jason highlights how their message then moved from the post outward into the broader world.
“I was thinking about how Critical Mass and employees who broadcast through social media channels create a symbiotic relationship.
Consider a Venn diagram, with Critical Mass in a circle in the centre, and all the employees who broadcast in circles surrounding it [image shown at the top of this post]. When I write something and it is broadcast by CM, it sucks in and filters all of Critical Mass’ extended audience and aims them at me.
At the same time, as an employee but also as an individual broadcaster, I pull in my OWN audience who then get exposed to Critical Mass. Who benefits the most? I’d say both…”
How This Is Different From GM, Comcast, And Others
So, why is this special? And why should your company or agency consider optimizing the personal brands of your employees?
Two reasons are paramount: Many megaphones and home-grown superstars.
Many Megaphones:
While it is great to give Frank at Comcast and Scott at GM the huge company megaphone, it remains just that – one megaphone. By dispersing content creation across the company, each employee generates buzz around their personal post and the company, by proxy.
Home-Grown Superstars:
And while bequeathing a social media position is a great step, companies and agencies should recognize the benefit of growing their own superstars. Find the employee who stands out, puts in the extra time, and has an innate sense of suitable content. Making your company blog a meritocracy allows for unknowns to rise and keeps the focus on the content and the company, as opposed to any particular individual (especially important when considering employee turn-over).
Who Is Your Human?
So, will you integrate employee personal brands into your company’s brand?
Johnathan summed up my thesis well: “The interesting and important idea is that social media and networks have made it easier for companies to develop relationships between their brand and customers by tapping into their employees as brand voices.”
And why is this important? I’m sure I am not alone in saying it is because the most interesting thing to people is…other people.
Social media strategist Jay Baer concurs that social media is about people, not logos:
“Sometimes, the humanization comes from an employee [or customer] that has a unique job or an unusual passion for the company…
[Paraphrased from the video:] We (and our consumers) are attracted to other people, not faceless corporations. 6 under $6 [the Subway advertising campaign prior to the famous Jared spots] is just features and benefits. It’s much more compelling to be human…Who’s your human?”
Who personifies your company? Do you allow employees to use company channels to spread your message?
Or, are you hesitant to tap into employee personal brands? If so, why?
We’d love to hear your thoughts in the comments section below.
Welcome to Experience Matters – the collective thinking of Critical Mass on great experiences and what it takes to pull them off. Our past tells us great experiences are a lot of work – in planning, execution, and refinement. After all, if they were easy, everyone would be doing them. In fact, they’re as much art as science.
We’re writing this as a company blog from an agency that has had the pleasure of working with some amazing clients including Rolex, P&G, Mercedes-Benz, and Global Hyatt among others. Our work spans the brand and transactional space; from strategy through implementation. Much of it is global in nature. You can learn more about our company at www.criticalmass.com, or check in here periodically and we’ll keep you abreast on our work and thinking.
We’ve assembled a cross section of our team, from planners to creatives; from information architects to analysts; from technologists to marketers. We’ll engage some of our clients and others in the industry as the blog grows to discuss how better experiences that can deliver better results – to the business and the customer. We plan to discuss both “the what” and “the how.”
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I have learned more in the past 10 weeks as a Critical Mass intern than I have learned in 4 years of university. This is not your typical internship. I have never once been asked to make a pot of coffee or pick up dry-cleaning. My job does not consist of merely shadowing senior employees or of acting as a fly on the wall in meetings (although that can be really interesting!). I was thrown into the business head-first and told to swim. The result is that I have had opportunities to personally lead meetings with our clients, participate in high-level account planning, attend executive presentations on the future direction of CM, meet the president and CEO, and be part of a team that’s doing something BIG! Here are some of the highlights from last week:
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