Archive for the 'Methods of Work' Category Page 2 of 2



Collaborative Design, Or: How I Learned To Stop Worrying and Escape the Vicious Cycle of Review and Revisions

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Those of us in the business of planning and building compelling experiences have all been there. You know what I’m talking about - that point where, in a project that’s been going great, you feel like you’re slowly losing sight of the original vision and the process has become a steady flow of revisions with no real end in site.

At Critical Mass, we employ a couple of collaborative design methods that help our teams escape what I call the vicious cycle of review and revisions.

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How Good a Listener Are You?

There’s an old adage, “You were born with two ears and one mouth. Make sure you use them with that ratio in mind.” After sitting in sessions this week at Shop.org, the annual gathering of retailers in Vegas, we were reminded of that adage.

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