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	<title>experience matters &#187; delicious</title>
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	<description>great customer experiences and what it takes to pull them off</description>
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		<title>Blog or Die</title>
		<link>http://experiencematters.criticalmass.com/2008/10/31/blog-or-die/</link>
		<comments>http://experiencematters.criticalmass.com/2008/10/31/blog-or-die/#comments</comments>
		<pubDate>Fri, 31 Oct 2008 15:58:53 +0000</pubDate>
		<dc:creator>Cory Brunsel</dc:creator>
				<category><![CDATA[Tools & Technologies]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[delicious]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[microchannels]]></category>
		<category><![CDATA[myspace]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://experiencematters.criticalmass.com/?p=370</guid>
		<description><![CDATA[There&#8217;s been a lot of talk lately about people saying you shouldn&#8217;t blog anymore. The arguments seem to break into two categories: Don&#8217;t blog because you probably have nothing interesting to say and no-one will read it Don&#8217;t blog because it&#8217;s passé and there&#8217;s better places to go The problem with these arguments is that [...]]]></description>
			<content:encoded><![CDATA[<p>There&#8217;s been a lot of talk lately about people saying <strong>you shouldn&#8217;t blog</strong> anymore. The arguments seem to break into two categories:</p>
<ul>
<li>Don&#8217;t blog because <a href="http://adage.com/digitalnext/article?article_id=131126">you probably have nothing interesting to say and no-one will read it</a></li>
<li>Don&#8217;t blog because <a href="http://www.wired.com/entertainment/theweb/magazine/16-11/st_essay">it&#8217;s passé and there&#8217;s better places</a> to go</li>
</ul>
<p>The problem with these arguments is that they&#8217;re <strong>missing the big picture</strong>, and that&#8217;s presence. Namely, your presence (either your company or yourself) on the internet.</p>
<p><img src="http://farm4.static.flickr.com/3241/2965574914_05de84ac9c.jpg?v=0" alt="" width="445" height="406" /></p>
<p>The internet is a noisy place. It&#8217;s filled with every type of company and personality, all trying to make themselves heard all at the same time. (<a href="http://en.wikipedia.org/wiki/Marshall_McLuhan">Marshall McLuhan</a> would have exploded from joy if he&#8217;d lived to see today&#8217;s internet). Like standing in the middle of a loud party, it&#8217;s hard to be heard. That&#8217;s why <strong>presence is so important</strong> &#8212; people will pay attention to those they perceive as important. You need to be staking claims in a variety of places, and investing time and effort in key areas to ensure the <strong>quality and intensity of your signal</strong> can rise to the top.</p>
<p><span id="more-370"></span>You need <strong>multiple approaches</strong> in various forms all leading to the same message (<a href="http://en.wikipedia.org/wiki/The_medium_is_the_message">love you, Marshall</a>, really!). And on the internet, it&#8217;s definitely a plural thing &#8212; not just one thing. A single channel would be a blog or a MySpace page. One thing. Multiple (full) channels would be like maintaining a big website, constantly engaging people in forums, and Twittering constantly. That&#8217;s expensive.</p>
<p>So think of things in a smaller sense: <strong>microchannels</strong> (and no, I refer not to the ill-fated <a href="http://en.wikipedia.org/wiki/Micro_Channel_Architecture">Micro Channel</a> of yore).</p>
<p>There are countless ways of approaching other people, from social networking to one-off media downloads. To give you an idea, this is what I personally engage in:</p>
<ul>
<li><a href="http://experiencematters.criticalmass.com/">Experience Matters</a> (if you&#8217;re reading this, it&#8217;s kind of obvious)</li>
<li><a href="http://www.sowrey.org/">My personal blog site</a> (home of many a rant)</li>
<li><a href="http://www.flickr.com/photos/sowrey/">Flickr</a></li>
<li>Numerous forums</li>
<li><a href="http://twitter.com/sowrey">Twitter</a></li>
<li><a href="http://brightkite.com/people/sowrey" rel="nofollow">Britekite</a> (I also had a Fire Eagle setup but let it expire)</li>
<li><a href="http://www.last.fm/user/gsowrey">Last.fm</a></li>
<li><a href="http://www.linkedin.com/in/sowrey">LinkedIn</a></li>
<li><a href="http://delicious.com/gsowrey">Delicious</a></li>
<li><a href="http://www.youtube.com/user/sonworf">YouTube</a></li>
<li><a href="http://www.facebook.com/profile.php?id=803520530">Facebook</a> (even though I don&#8217;t really do anything)</li>
<li>and some other ones that I&#8217;m missing because I&#8217;ve got <strong>too many to keep track of</strong>&#8230;</li>
</ul>
<p>And just to illustrate the point, here&#8217;s a series of services I don&#8217;t use (for no particular reason) that friends of mine use:</p>
<ul>
<li><a href="http://twitpic.com" rel="nofollow">TwitPic</a></li>
<li><a href="http://furl.com">Furl</a></li>
<li><a href="http://tumblr.com">Tumblr</a></li>
<li><a href="http://twine.com">Twine</a></li>
<li><a href="http://digg.com">Digg</a></li>
<li><a href="http://reddit.com">Reddit</a></li>
<li><a href="http://pownce.com">Pownce</a></li>
<li><a href="http://vimeo.com">Vimeo</a></li>
<li><a href="http://slideshare.com">SlideShare</a></li>
<li><a href="http://upcoming.yahoo.com">Upcoming</a></li>
<li><a href="http://43things.com">43Things</a></li>
</ul>
<p>As you can see, there&#8217;s a lot of them. But most of them can <strong>provide only limited value</strong> due to specific focus (e.g. bookmarking, or current location) or limitation on the content (e.g. 140 characters for Twitter). This creates the <strong>nature of the microchannel</strong> &#8212; limited, specific content.</p>
<p>Hopefully, you&#8217;ve already noticed the problem here. Microchannels &#8212; as cool and enticing as they are &#8212; are <strong>tricky to coordinate</strong> into a cohesive message. It&#8217;s sort of like trying to pull together lines from a dozen different books so you can read &#8220;Dick and Jane.&#8221; It also requires work for the reader (e.g. reading multiple Twitters or looking through Flickr pictures). And that (drum roll, please) <em>makes it really hard to easily provide your point of view</em>.</p>
<p>(I wonder where he&#8217;s going with this. <a href="http://snltranscripts.jt.org/87/87fchurchchat.phtml">What could he be talking about?</a> Could it be &#8230; BLOGS?)</p>
<p>Yes, blogs. I don&#8217;t care if people think they&#8217;re old and boring &#8212; anyone who doesn&#8217;t think blogs provide value has not directly experienced what a blog can do. Well-crafted <strong>messages on blogs provide value</strong>, insight, and can impart actual personality of an otherwise faceless company (heck, even a half-assed blog entry can be very useful). As part of a microchannel effort, you can direct readers (and links) to blog entries that are specifically tuned to the <strong>points you wish to discuss</strong>. Anyone reading the blog could then be directed to a website to enquire about products or services.</p>
<p>That said, don&#8217;t just think you can only blog and that&#8217;ll be enough. You need to <strong>engage people where they&#8217;re spending their time</strong>, which means going into the microchannels, too. But it&#8217;s not too much effort to lead them back to a blog entry. And if you provide a good RSS feed, some of these things are automatic (my blog automatically posts announcements to Twitter, for example).</p>
<p>Now comes the other question: <strong>Should you blog?</strong></p>
<p>With <strong>only a couple of exceptions</strong> (notably anyone in the financial industry), it&#8217;s a resounding &#8220;<strong>yes</strong>&#8221; in my book. The reasoning behind not having anything interesting to say (or have the chops to write it down) is weak at best &#8212; just because one person might not find it interesting doesn&#8217;t mean no one will (believe me, if you&#8217;ve seen any of the posts on my blog, you might think mine is a total waste of time &#8212; but I get a lot of traffic). At worst, the only thing your blog will do is <strong>increase traffic to your website</strong>. At best, it might <strong>make you rich</strong>.</p>
<p>But what happens if you <strong>choose not to blog?</strong></p>
<p>Well, if you stick to what others suggest, and do only the most trendy things, you&#8217;ll <strong>miss a lot of potential audience</strong>. You&#8217;ll have to spend more effort to get across complex ideas because the microchannels don&#8217;t always offer enough space, and spend more time linking everything together. And you&#8217;ll have to <strong>wave goodbye to a lot of potential search traffic</strong> because Google (and Yahoo! and Microsoft and Baidu) can&#8217;t search Facebook, parse your audio/video for keywords, won&#8217;t tie together all your Twitter entries, or understand that all your tagged articles mean something as a whole.</p>
<p>So I say &#8220;blog.&#8221; Or die the <strong>death of the unseen</strong>.</p>
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